NOC Tech Lead

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind. eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries.

Join our team and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun.

What you'll be doing:

  • Mentor a team of multi-location, 24/7/365.
  • Be a part of shifts and on-call rotation.
  • First level troubleshooting and investigation.
  • First level systems operations and support.
  • Monitor employee performance.
  • Maintain and produce MTTR\SLA reports.
  • Work with external vendors on escalated support tickets.
  • Collaborate with managers to develop a good process and procedure among different levels of engineers.

Want to join? If you

  • A minimum of +2 year experience in Technical support or similar position.
  • 1 Year experience in a lead or supervisory role.
  • Hands-on experience maintaining and troubleshooting Linux/Windows servers in a production environment.
  • Understanding of complex system architectures.
  • Experience in managing production downtime\crisis incidents.
  • High level of English.

It will also be nice if you

  • Experience working with IIS\Apache web servers.
  • Have scripting skills: (Shell/Bash, Perl, Python, Ruby, PowerShell)
  • Have experience working on Splunk – advantage.

Besides that you must possess the following qualities and skills:

  • Independent in your work, self-motivated.
  • Be a problem solver and have excellent troubleshooting skills.
  • Be able to handle a stressful and dynamic working environment.
  • Excellent communication skills(Written and Verbal).
  • Excellent working relations with interfaces.

Israel office