{"id":845405,"date":"2023-12-11T10:33:56","date_gmt":"2023-12-11T08:33:56","guid":{"rendered":"https:\/\/www.etoro.com\/account-and-money-protection\/"},"modified":"2024-05-29T20:21:27","modified_gmt":"2024-05-29T17:21:27","slug":"account-and-money-protection","status":"publish","type":"page","link":"https:\/\/www.etoro.com\/au\/customer-service\/account-and-money-protection\/","title":{"rendered":"Investor Protection"},"content":{"rendered":"\n<section class=\"wp-block-group wp-block-group-boxed has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center wp-block-columns-2 is-swapped-on-mobile wp-block-columns-1 wp-block-columns-size-18 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-heading-2\"><span>Your peace of mind<\/span><strong> is our priority<\/strong><\/h2>\n\n\n\n<p>You\u2019ve entrusted us with your hard-earned money, and we take that responsibility very seriously. On this page, we\u2019ve gathered together the answers to our users\u2019 most frequently asked questions regarding investor protection.&nbsp;<\/p>\n\n\n\n<p>More in-depth information can be found by clicking on the links provided. If you do not find the answer to your question, <a href=\"https:\/\/www.etoro.com\/customer-service\/\">eToro Customer Service<\/a> is always happy to assist you.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"400\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/keep-your-money-safe.png\" alt=\"\" class=\"wp-image-785435 wp-image-desktop\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/keep-your-money-safe.png 576w, https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/keep-your-money-safe-300x208.png 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed has-dark-blue-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 wp-block-columns-size-14 is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\">How are funds held and safeguarded at eToro?<\/h2>\n\n\n<div class=\"ec-video\"><iframe loading=\"lazy\" title=\"This is how eToro protects your money \ud83d\udcb2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/J8bSBN1h2JY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-heading-2\"><span>Your funds are held <strong>in top-tier institutions<\/strong><\/span><\/h2>\n\n\n\n<p class=\"has-text-align-center\">The eToro Group works with globally renowned banking partners including:<\/p>\n\n\n\n<div class=\"wp-block-etoro-logo-list\"><div class=\"wp-block-etoro-logo-list-wrapper\">\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4182.png\" alt=\"Logo\"\/>\n\n\n\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4183.png\" alt=\"Logo\"\/>\n\n\n\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4184.png\" alt=\"Logo\"\/>\n\n\n\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4185.png\" alt=\"Logo\"\/>\n\n\n\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4186.png\" alt=\"Logo\"\/>\n\n\n\n<img decoding=\"async\" class=\"wp-block-logo-list-icon\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/Frame-4187.png\" alt=\"Logo\"\/>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center is-style-disclaimer\">* These banks are partnered with the eToro group and do not serve all entities within the group<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 wp-block-columns-size-14 is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"etoro-text-icon-1391064818\" class=\"wp-block-etoro-text-icon-slider swiper-container\"><div class=\"wp-block-etoro-text-icon-slider-wrapper swiper-wrapper\">\n<div class=\"wp-block-etoro-text-icon-slider-item swiper-slide wp-block-etoro-text-icon-slider-text\" data-icon-color=\"dark-blue\" data-slide-id=\"779148\" data-bullet-icon=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/01.svg\" data-icon-shape=\"circle\">\n<h2 class=\"wp-block-heading is-style-heading-3\">How does eToro hold users\u2019 money?<\/h2>\n\n\n\n<p>We only work with top-tier banks and financial institutions, including J.P. Morgan, Deutsche Bank and Coutts, all of whom are rigorously supervised by both internal and external authorities.&nbsp;<\/p>\n\n\n\n<p>Unlike banks, eToro is prohibited by law from using client funds. Kept in separate, segregated accounts, all user funds are completely independent of the company\u2019s. No matter eToro\u2019s financial status, your money is in no way affected.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-etoro-text-icon-slider-item swiper-slide wp-block-etoro-text-icon-slider-text\" data-icon-color=\"dark-blue\" data-slide-id=\"779173\" data-bullet-icon=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/02.svg\" data-icon-shape=\"circle\">\n<h2 class=\"wp-block-heading is-style-heading-3\">How are users\u2019 funds safeguarded&nbsp; at eToro?<\/h2>\n\n\n\n<p>eToro adheres to the strict standards of investor protection set by leading regulatory authorities around the world. Every penny deposited by a client is held in a separate, segregated account. This means that even in the highly unlikely event of eToro\u2019s bankruptcy, you will be entitled to compensation.<\/p>\n\n\n\n<p>We also employ state-of-the-art monitoring tools to detect and prevent fraudulent activities.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-etoro-text-icon-slider-item swiper-slide wp-block-etoro-text-icon-slider-text\" data-icon-color=\"dark-blue\" data-slide-id=\"779197\" data-bullet-icon=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/03.svg\" data-icon-shape=\"circle\">\n<h2 class=\"wp-block-heading is-style-heading-3\">What happens in case of eToro\u2019s insolvency?<\/h2>\n\n\n\n<p>We\u2019ve been around since 2007, and have a strong, diversified business model with an ever-growing global user base of millions. However, in the unlikely event of insolvency, we have clear, straight-forward, strictly-regulated processes in place to ensure that compensation would be made according to each user\u2019s geographic location, assets they are invested in and the amount of money invested.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-etoro-text-icon-slider-item swiper-slide wp-block-etoro-text-icon-slider-text\" data-icon-color=\"dark-blue\" data-slide-id=\"779221\" data-bullet-icon=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/04.svg\" data-icon-shape=\"circle\">\n<h2 class=\"wp-block-heading is-style-heading-3\">What happens if a bank where users\u2019 funds are held goes bankrupt?<\/h2>\n\n\n\n<p>All of our clients\u2019 funds are kept secured in tier 1 banks, which are under strict federal supervision.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-etoro-text-icon-slider-item swiper-slide wp-block-etoro-text-icon-slider-text\" data-icon-color=\"dark-blue\" data-slide-id=\"779245\" data-bullet-icon=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/11\/05.svg\" data-icon-shape=\"circle\">\n<h2 class=\"wp-block-heading is-style-heading-3\">In case of eToro\u2019s bankruptcy, is there a difference between users holding the underlying asset and those holding CFDs?<\/h2>\n\n\n\n<p>No. In the unlikely case of eToro\u2019s insolvency, all users will be compensated according to local regulations.<\/p>\n<\/div>\n<\/div><div class=\"wp-block-etoro-text-icon-slider-pagination swiper-pagination\"><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-heading-2\"><span>Layers of <strong>safeguarding<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 wp-block-columns-size-14 is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">Rest assured that eToro, as a responsible and regulated broker, has processes in place to ensure that your funds are safeguarded&nbsp; at all times. In the unlikely event of an eToro insolvency, eToro users will be entitled to compensation, depending on their country of residence and amount invested. For more detailed information on investor compensation schemes, <a href=\"https:\/\/www.etoro.com\/customer-service\/regulation-license\/\">click here<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-3 wp-block-columns-1 wp-block-columns-size-16 is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-above wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Diversified.png\" alt=\"\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-content\">\n<p>An assigned liquidator will manage the dissolution of eToro\u2019s assets and distribution among its users.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-above wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Card.png\" alt=\"\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-content\">\n<p>Regulatory protection compensates users, should company assets fall short.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-above wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Star.png\" alt=\"\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-content\">\n<p>For users with larger balances, <a href=\"https:\/\/www.etoro.com\/investing\/insurance\/\">private insurance<\/a> covers losses of up to 1 million euros\/AUD.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed has-dark-blue-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 wp-block-columns-size-14 is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-heading-2\">Account security<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Your security and privacy are of the utmost importance. The eToro platform has many measures in place to protect our community. We recommend you do the following:<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-2 wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-side wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/verification.png\" alt=\"Activate Two Factor Authentication\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-title\">Activate Two Factor Authentication<\/div><div class=\"wp-block-etoro-card-content\">\n<p><a href=\"https:\/\/help.etoro.com\/s\/article\/why-should-i-keep-2fa-active-in-my-account?language=vi\">2FA<\/a> adds an additional layer of security to access your account, by entering a verification code sent to your mobile phone via SMS or phone call. In case you do not have the 2FA activated, we highly recommend you turn it on in your <a href=\"https:\/\/www.etoro.com\/settings\/account\">Account Settings<\/a>. For a quick video tutorial, <a href=\"https:\/\/www.youtube.com\/watch?v=6AWM4t0RvKY\" rel=\"nofollow noopener noreferrer\" >click here<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-side wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Press-button.png\" alt=\"Activate Biometric authentication\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-title\">Activate Biometric authentication<\/div><div class=\"wp-block-etoro-card-content\">\n<p><a href=\"https:\/\/help.etoro.com\/s\/article\/what-is-biometric-authentication-face-touch-id?language=en_GB\">Face\/Touch ID <\/a>is an optional access method for the eToro mobile app that uses facial or fingerprint recognition to allow you to unlock the eToro app. This replaces the username, password and \/ or 2FA code when logging in.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-2 wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-side wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Top-trading-tools.png\" alt=\"Complete verification in your account\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-title\">Complete verification in your account<\/div><div class=\"wp-block-etoro-card-content\">\n<p>If you verify the <a href=\"https:\/\/help.etoro.com\/s\/article\/how-can-i-verify-my-email-address?language=en_GB\">email address<\/a> and <a href=\"https:\/\/help.etoro.com\/s\/article\/how-can-i-verify-my-phone-number?language=en_GB\">phone number<\/a> linked to your eToro account, it will be more protected, and less likely to be compromised.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-etoro-card wp-block-etoro-card-size-small wp-block-etoro-card-thumbnail-position-side wp-block-etoro-card-default\"><img decoding=\"async\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2023\/12\/Protection.png\" alt=\"Protect your password\" class=\"wp-block-etoro-card-thumbnail\"\/><div class=\"wp-block-etoro-card-body\"><div class=\"wp-block-etoro-card-title\">Protect your password<\/div><div class=\"wp-block-etoro-card-content\">\n<p>Create a strong password, which contains ten or more characters, including at least one uppercase character (A-Z), number (0-9) and\/or symbol. Never share your password. eToro will never email you to ask for your password or other sensitive information.<br>For more information on keeping your account secure, <a href=\"https:\/\/www.etoro.com\/trading\/avoid-scam-spam-guide\/\">click here<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<a class=\"e-cta e-cta-primary\" href=\"\/accounts\/sign-up\">Join eToro<\/a>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Your peace of mind is our priority You\u2019ve entrusted us with your hard-earned money, and we take that responsibility very seriously. On this page, we\u2019ve gathered together the answers to our users\u2019 most frequently asked questions regarding investor protection.&nbsp; More in-depth information can be found by clicking on the links provided. If you do not&hellip;<\/p>\n","protected":false},"author":75,"featured_media":844160,"parent":1125324,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"sticky_cta_settings":"","footnotes":""},"asset_type":[],"class_list":["post-845405","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<title>Investor protection at eToro<\/title>\n<meta name=\"description\" content=\"Find out more about eToro\u2019s measures to safeguard your funds and your account, from how funds are held to three layers of protection\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.etoro.com\/au\/wp-json\/wp\/v2\/pages\/845405\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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