How can I change my account details?

In order to make changes to your account details, please contact us by opening a case in our Customer Service Center and providing the following details:

  • If you wish to change your registered phone number, we will need to call you and ask some security questions. Please confirm your phone number and specify a convenient time frame in which to receive a call.
  • If you wish to change your postal address, please attach an up-to-date proof of address.
  • If you wish to change the name or date of birth on your account, please attach a valid proof of identity.

Our Customer Service team will be happy to guide you through the steps needed to change your account details.

 

If you wish to change your registered email address, please follow the instructions here.