How can I cancel my withdrawal?

You can cancel your withdrawal request if it is shown as 'Under Review' in your transaction status. To cancel: 

  1. Enter your trading account and click on the 'Withdraw Funds' tab.
  2. A pop-up message will appear, use the “click here” link to view your withdrawal history.
  3. Click on the 'Reverse' button.
  4. Confirm that you wish to cancel the request.
  5. All funds, including withdrawal fees, will immediately be returned to your account balance. 


If your transaction status is 'In Process', you will be unable to cancel via the platform. Contact our Customer Service to assist you.