What should I do if I can't see my withdrawn funds?
Once a withdrawal is requested, it will take up to 1 business day to be reviewed and processed by eToro, provided we have received all the necessary documentation.
As soon as your withdrawal is processed by eToro, you will receive an email confirming the payment method to which the funds were sent. You may also check which payment method the funds were sent to by clicking on the Portfolio tab and then the History icon. It is important to note that payments are usually sent back to the original payment method used to deposit.
From the moment your withdrawal is processed by eToro, it may take up to 8 business days for the funds to appear in your account, depending on the payment provider involved.
If more than 8 business days have passed and your funds have still not appeared on the statement of the payment method to which your funds were withdrawn, please open a ticket in our Customer Service Center. Please attach a copy of the statement from your payment provider that shows the incoming and outgoing transactions from the time the withdrawal was processed until the time you contacted us. Please make sure we can see your name, the transaction dates and the payment method details; other details may be hidden.
Our Customer Service team will be happy to clarify the procedure and assist you in locating your funds.
You can find more information about withdrawals here.