What should I do if I can't see my withdrawn funds?
Normally, you will receive your funds in a few days, depending on the payment method used. If you still do not see the funds after that time, try these options:
- Check the status of your funds
Go to your withdrawal dashboard to see if it was processed. If it shows it was, the funds have been sent to you, and you can click to see a breakdown of the payment method(s) used. In that case, contact your payment provider for more information.
- Check the date the withdrawal was processed
We always send you an email confirming your withdrawal status within 2 business days of your request. From the time your withdrawal request was approved, you will receive your funds in a few days. If you cannot find this email, go to your email’s spam folder or your withdrawal dashboard.
- Review the information you submitted
If you attempted to use a bank transfer to withdraw your funds, make sure the information you entered was correct.
- Accept the withdrawal in your payment method
If you attempt to withdraw funds to your PayPal account, make sure you accept the withdrawal in the PayPal account or the request will be cancelled 3 days after being processed.
If you still can't see your withdrawn funds, click here to contact Customer Service. We may ask you for an official account statement from your bank / payment provider so we can investigate. This should show:
Your full name
Your bank / payment provider’s name
All recent transactions within a certain period. Our Customer Service team will confirm the exact dates required.