{"id":320587,"date":"2022-01-25T10:03:47","date_gmt":"2022-01-25T08:03:47","guid":{"rendered":"https:\/\/www.etoro.com\/customer-service\/vulnerability-program\/"},"modified":"2024-06-13T11:21:02","modified_gmt":"2024-06-13T08:21:02","slug":"vulnerability-program","status":"publish","type":"page","link":"https:\/\/www.etoro.com\/da-dk\/customer-service\/vulnerability-program\/","title":{"rendered":"S\u00e5rbare kunder"},"content":{"rendered":"\n<section class=\"wp-block-group wp-block-group-boxed has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">S\u00e5rbare kunder<\/h2>\n\n\n\n<dl class=\"wp-block-etoro-faq\">\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hvad er en s\u00e5rbar kunde?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>En s\u00e5rbar kunde er en person, hvis beslutningstagning og engagement i finansielle tjenester kan blive p\u00e5virket negativt som f\u00f8lge af deres personlige forhold. S\u00e5rbare kunder kan v\u00e6re mere tilb\u00f8jelige til at opleve skadelige resultater, som i tilf\u00e6lde af at de opst\u00e5r, sandsynligvis vil v\u00e6re st\u00f8rre end for andre (ikke-s\u00e5rbare) kunder.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hvilke faktorer kan bidrage til kundernes s\u00e5rbarhed?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>Der er mange grunde til, at en person kan f\u00f8le sig s\u00e5rbar i l\u00f8bet af sit liv. Nogle af de egenskaber, der kan bidrage til en kundes s\u00e5rbarhed, er som f\u00f8lger:<\/p>\n\n\n\n<p>Sundhed \u2013 fysiske eller psykiske handicap eller sygdomme, der p\u00e5virker evnen til at udf\u00f8re daglige opgaver.<\/p>\n\n\n\n<p>Livsbegivenheder \u2013 store livsbegivenheder s\u00e5som d\u00f8dsfald, at miste sit arbejde eller forholdsbrud.<\/p>\n\n\n\n<p>Modstandsdygtighed \u2013 lav evne til at modst\u00e5 \u00f8konomiske eller f\u00f8lelsesm\u00e6ssige chok, og<\/p>\n\n\n\n<p>Kapacitet \u2013 lav viden om \u00f8konomiske forhold eller lav tillid til at administrere penge (finansiel form\u00e5en) og lav evne inden for andre relevante omr\u00e5der s\u00e5som l\u00e6sef\u00e6rdigheder eller digitale f\u00e6rdigheder.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hvordan kan s\u00e5rbarhed p\u00e5virke kunder?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>S\u00e5rbarhedsegenskaber kan potentielt have en r\u00e6kke skadelige indvirkninger p\u00e5 en eToro-kunde.&nbsp; Nogle eksempler er anf\u00f8rt nedenfor:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mangel p\u00e5 teknologisk evne og erfaring p\u00e5 grund af \u00e6ldre alder, hvilket f\u00f8rer til en reduceret evne til at drive eToros investeringsplatform.+<\/li>\n\n\n\n<li>Mangel p\u00e5 mental kapacitet, der f\u00f8rer til fejlagtige handelsbeslutninger, is\u00e6r i forbindelse med produkter med h\u00f8jere risiko.<\/li>\n\n\n\n<li>Visse karakteristika eller begivenheder, der kan f\u00f8re til hensynsl\u00f8se eller f\u00f8lelsesm\u00e6ssigt drevne investeringsbeslutninger, s\u00e5som:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list wp-block-list-circle\">\n<li>&nbsp;En pludselig diagnose af alvorlig sygdom til enten kunden eller et n\u00e6rt familiemedlem.<\/li>\n\n\n\n<li>\u00d8konomiske vanskeligheder.<\/li>\n\n\n\n<li>Afh\u00e6ngighedsrelaterede sundhedstilstande, s\u00e5som ludomani eller tvangsm\u00e6ssig adf\u00e6rd, eller<\/li>\n\n\n\n<li>Psykiske lidelser omfatter depression, forh\u00f8jede niveauer af angst og selvmordstanker.<\/li>\n<\/ul>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hvordan underst\u00f8tter eToro s\u00e5rbare kunder?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>Hvis du mener, at du kan blive p\u00e5virket af nogle karakteristika ved s\u00e5rbarhed, er det vigtigt, at du giver os besked s\u00e5 hurtigt som muligt.\u00a0 S\u00e5rbarhed er oftest ikke let synlig, og vi er afh\u00e6ngige af, at vores kunder er \u00e5bne og g\u00f8r os opm\u00e6rksomme p\u00e5 s\u00e5danne situationer.\u00a0 Hvis du \u00f8nsker at give os besked om din situation, eller hvis du mener, at du er en s\u00e5rbar kunde, bedes du give os besked ved at \u00e5bne en anmodning om support via<a href=\"https:\/\/www.etoro.com\/da-dk\/customer-service\/\">\u00a0kundeservicecenteret<\/a>. N\u00e5r du har \u00e5bnet en anmodning om kundesupport, skal du vente, indtil anmodningen er behandlet, og undlade at \u00e5bne flere anmodninger om support om det samme problem. \u00c5bning af flere anmodninger om support for den samme anmodning forsinker vores teams svartider.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Tiltag, vi kan tage, som reaktion p\u00e5 kunders s\u00e5rbarhed<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>eToro har veldefinerede politikker og procedurer til h\u00e5ndtering af kundes\u00e5rbarhed.&nbsp; Ikke to s\u00e5rbarhedssager er ens, og eToro har en skr\u00e6ddersyet tilgang baseret p\u00e5 de individuelle karakteristika ved hver s\u00e5rbarhedssag.&nbsp; Generelt fungerer eToro i overensstemmelse med f\u00f8lgende principper:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>eToro arbejder ud fra det generelle princip, at vi vil tage passende skridt til at overveje omst\u00e6ndighederne for enhver person, der er s\u00e6rligt s\u00e5rbar eller modtagelig for skaden, og derfor har behov for justeringer af den m\u00e5de, hvorp\u00e5 virksomheden kommunikerer og st\u00f8tter dem.<\/li>\n\n\n\n<li>eToro anerkender, at s\u00e5rbarhed er en tilstand, ikke en egenskab, at der er en glidende skala for s\u00e5rbarhed, og at mennesker er forskellige, hvilket betyder, at nogle kunder vil blive s\u00e5rbare under omst\u00e6ndigheder, hvor andre m\u00e5ske ikke.<\/li>\n\n\n\n<li>eToro mener, at enhver s\u00e5rbar persons velf\u00e6rd er altafg\u00f8rende.De, der er s\u00e5rbare uden undtagelse, har ret til beskyttelse mod misbrug uanset k\u00f8n, etnicitet, handicap, seksualitet eller religi\u00f8s overbevisning.<\/li>\n\n\n\n<li>eToro arbejder ud fra, at hvert individ er forskelligt og er underlagt forskellige omst\u00e6ndigheder. Det betyder, at virksomheden s\u00e5 vidt muligt vil behandle enkeltpersoner p\u00e5 en m\u00e5de, der passer til deres behov, hvor det er muligt,&nbsp; for at skr\u00e6ddersy sin tilgang.<\/li>\n<\/ol>\n\n\n\n<p>N\u00e5r eToro reagerer p\u00e5 s\u00e5rbarhed, vil eToro overveje de forskellige aspekter af en kundes situation og kan tage tiltag til at overv\u00e5ge og st\u00f8tte brugere, i sidste ende for at vurdere, hvilken grad af skade deres s\u00e5rbarhed udg\u00f8r for deres fremtidige eToro-oplevelse.<\/p>\n\n\n\n<p>I sidste ende, hvis vi ikke kan sikre retf\u00e6rdig behandling af kunder, der anses for at v\u00e6re s\u00e5rbare, vil vi muligvis ikke indg\u00e5 i et forhold med dig. Hertil kommer, at hvor en kundes s\u00e5rbarhed ikke umiddelbart er synlig\/synlig, kan oplysninger, der efterf\u00f8lgende videregives af en kunde, f\u00f8re til, at et forhold forlades. Det er vigtigt at understrege, at nogle s\u00e5rbarheder er mere synlige for os end andre (f.eks. alder), og vi er ikke forpligtet til proaktivt at ops\u00f8ge og overveje s\u00e5rbarheder, der er mindre synlige.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hvor kan jeg s\u00f8ge hj\u00e6lp fra andre kilder?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>S\u00e5rbare kunder kan s\u00f8ge ekstern support fra f\u00f8lgende organisationer:<\/p>\n\n\n\n<ul class=\"wp-block-list wp-block-list-circle\">\n<li>S\u00e5rbare kunder, der er selvmordstruede eller i en tilstand af depression eller \u00f8get angst b\u00f8r kontakte<a href=\"https:\/\/www.samaritans.org\/\" rel=\"noreferrer noopener\" target=\"_blank\">&nbsp;Samaritanerne<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.moneyhelper.org.uk\/en?source=mas\" target=\"_blank\" rel=\"noreferrer noopener\">MoneyHelper<\/a>&nbsp;(tidligere kendt som Penger\u00e5dgivningstjenesten);<\/li>\n\n\n\n<li><a href=\"https:\/\/www.citizensadvice.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Borgerr\u00e5dgivning<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mentalhealth.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Den mentale sundhedsfond<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/sind.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">SIND<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/nationaldebtline.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Den nationale g\u00e6ldslinje<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.stepchange.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Stepchange<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.alzheimer.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alzheimers foreningen<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blind.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dansk Blindesamfund<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hoereforeningen.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">H\u00f8reforeningen<\/a><\/li>\n<\/ul>\n<\/dd><\/div>\n<\/dl>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>S\u00e5rbare kunder<\/p>\n","protected":false},"author":75,"featured_media":0,"parent":30094,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"sticky_cta_settings":"","footnotes":""},"asset_type":[],"class_list":["post-320587","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Ofte stillede sp\u00f8rgsm\u00e5l om kundes\u00e5rbarhed | eToro<\/title>\n<meta name=\"description\" content=\"L\u00e6r om kundes\u00e5rbarhed, eToros politikker til st\u00f8tte for s\u00e5rbare kunder og andre eksterne hj\u00e6lpemidler til at finde hj\u00e6lp\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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