{"id":29713,"date":"2018-02-28T17:55:22","date_gmt":"2018-02-28T15:55:22","guid":{"rendered":"http:\/\/www.etoro.com\/?page_id=29713"},"modified":"2025-05-12T15:04:00","modified_gmt":"2025-05-12T12:04:00","slug":"account-verification","status":"publish","type":"page","link":"https:\/\/www.etoro.com\/es\/customer-service\/account-verification\/","title":{"rendered":"C\u00f3mo verificar su cuenta de eToro"},"content":{"rendered":"\n<section class=\"wp-block-group wp-block-group-boxed\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p><strong>La verificaci\u00f3n es una parte obligatoria del proceso de registro en la plataforma de eToro. Los requisitos reglamentarios nos obligan a verificar cada nueva cuenta de eToro. Esta medida mantiene nuestra plataforma segura y evita las actividades inapropiadas.<\/strong><\/p>\n\n\n\n<p>Una vez que su cuenta est\u00e9 verificada, podr\u00e1 disfrutar de todas las ventajas de la plataforma de eToro. Para verificar su cuenta, debe cargar un comprobante de identidad (POI, por sus siglas en ingl\u00e9s) y un comprobante de direcci\u00f3n (POA, por sus siglas en ingl\u00e9s). Cuando nos env\u00ede ambos documentos, comenzar\u00e1 el proceso de verificaci\u00f3n. Puede utilizar la aplicaci\u00f3n de eToro para escanear sus documentos directamente en la plataforma.<\/p>\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><a href=\"https:\/\/www.youtube.com\/watch?v=qswLyRB9ukw\" data-fancybox class=\"wp-block-embed-link\" rel=\"nofollow noopener noreferrer\" >\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/qswLyRB9ukw\/maxresdefault.jpg\" alt=\"\" class=\"wp-block-embed-preview\">\n\t\t\t<\/a><\/figure><\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed wp-block-group-medium-top-padding has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span>Comprobante de identidad<\/span><\/h2>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<p>Su POI debe contener su nombre, fecha de nacimiento, una fotograf\u00eda n\u00edtida, la fecha de emisi\u00f3n, y si la tiene, una fecha de caducidad legible. El pasaporte es el comprobante de identidad preferido, pues se trata del documento que el equipo de eToro tramita con mayor rapidez. De forma alternativa, puede utilizar el carnet de conducir o cualquier otro documento de identidad emitido por el gobierno. Si el documento tiene dos caras, y hay informaci\u00f3n relevante en el reverso, no olvide enviarlo tambi\u00e9n.<br><\/p>\n\n\n\n<p><strong>Toda la informaci\u00f3n de su POI debe ser visible.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<figure class=\"wp-block-image size-large wp-block-image-has-mobile\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-2-1024x247.png\" alt=\"\" class=\"wp-image-979317 wp-image-desktop\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-2-1024x247.png 1024w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-2-300x72.png 300w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-2-768x185.png 768w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-2.png 1060w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"343\" height=\"103\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413297-1.png\" alt=\"\" class=\"wp-image-979367 wp-image-mobile\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413297-1.png 343w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413297-1-300x90.png 300w\" sizes=\"(max-width: 343px) 100vw, 343px\" \/><\/figure>\n\n\n\n<p><strong>Cargue el documento completo, sin cortes y que se vea claro.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<figure class=\"wp-block-image size-large wp-block-image-has-mobile\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"286\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413298-1-1024x286.png\" alt=\"\" class=\"wp-image-979341 wp-image-desktop\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413298-1-1024x286.png 1024w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413298-1-300x84.png 300w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413298-1-768x214.png 768w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/Frame-20413298-1.png 1060w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"343\" height=\"84\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-1.png\" alt=\"\" class=\"wp-image-979391 wp-image-mobile\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-1.png 343w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-1-300x73.png 300w\" sizes=\"(max-width: 343px) 100vw, 343px\" \/><\/figure>\n\n\n\n<p><strong>Para cargar su POI ahora, <a href=\"https:\/\/www.etoro.com\/settings\/account?action=autokyc&amp;deepLink=uploadID\">haga clic aqu\u00ed<\/a>.<\/strong><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span>Comprobante de direcci\u00f3n<\/span><\/h2>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<p>Su POA debe contener su nombre completo, direcci\u00f3n y una fecha de emisi\u00f3n que no tenga una antig\u00fcedad superior a 3 meses. El nombre o el logotipo del emisor tambi\u00e9n debe verse con claridad. Aseg\u00farese de escanear el documento sobre un fondo de color distinto, para que se vean bien las cuatro esquinas.<\/p>\n\n\n\n<p class=\"is-style-heading-4\">Su comprobante de direcci\u00f3n puede ser alguno de los siguientes:<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-3 is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list wp-block-list wp-block-list-circle\">\n<li>Extracto bancario<\/li>\n\n\n\n<li>Extracto de su tarjeta de cr\u00e9dito<\/li>\n\n\n\n<li>Factura de electricidad, agua o gas<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list wp-block-list wp-block-list-circle\">\n<li>Factura de alg\u00fan impuesto del Ayuntamiento<\/li>\n\n\n\n<li>Carta o factura tributaria<\/li>\n\n\n\n<li>Acuerdos oficiales de alquiler de viviendas \u2013 Emitido por el gobierno<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list wp-block-list wp-block-list-circle\">\n<li>Carta de su delegaci\u00f3n municipal local<\/li>\n\n\n\n<li>Factura de Internet&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group wp-block-group-boxed has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>El documento debe escanearse completamente extendido.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<figure class=\"wp-block-image size-large wp-block-image-has-mobile\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-1-1024x247.png\" alt=\"\" class=\"wp-image-979254 wp-image-desktop\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-1-1024x247.png 1024w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-1-300x72.png 300w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-1-768x185.png 768w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-1-1.png 1060w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"343\" height=\"84\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-2.png\" alt=\"\" class=\"wp-image-979416 wp-image-mobile\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-2.png 343w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-2-300x73.png 300w\" sizes=\"(max-width: 343px) 100vw, 343px\" \/><\/figure>\n\n\n\n<p><strong>No debe aparecer cortado y las cuatro esquinas deben estar visibles.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator wp-block-separator-color-dark-grey wp-block-separator-spaces-small wp-block-separator-weight-1\"\/>\n\n\n\n<figure class=\"wp-block-image size-large wp-block-image-has-mobile\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-1024x247.png\" alt=\"\" class=\"wp-image-979279 wp-image-desktop\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-1024x247.png 1024w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-300x72.png 300w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-768x185.png 768w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2.png 1060w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" width=\"343\" height=\"84\" src=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-3.png\" alt=\"\" class=\"wp-image-979440 wp-image-mobile\" srcset=\"https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-3.png 343w, https:\/\/www.etoro.com\/wp-content\/uploads\/2025\/01\/image-2-3-300x73.png 300w\" sizes=\"(max-width: 343px) 100vw, 343px\" \/><\/figure>\n\n\n\n<p><strong>*Tenga en cuenta que no aceptamos capturas de pantalla realizadas a un POA en documento digital.<\/strong><\/p>\n\n\n\n<p><strong>Para cargar su POA ahora,&nbsp;<a href=\"https:\/\/www.etoro.com\/settings\/account?action=autokyc&amp;deepLink=uploadutilitybill\">haga clic aqu\u00ed<\/a>.<\/strong><\/p>\n\n\n\n<p>El proceso de verificaci\u00f3n puede tardar unos d\u00edas, y cuando su cuenta est\u00e9 verificada se le notificar\u00e1 al respecto. Tambi\u00e9n puede seguir su estado de verificaci\u00f3n en la plataforma de eToro. Las cuentas verificadas tienen una marca de verificaci\u00f3n verde junto al nombre de usuario en el perfil de usuario.<\/p>\n\n\n\n<p>Nuestro equipo examinar\u00e1 sus documentos y actualizar\u00e1 su estado de verificaci\u00f3n, por lo que&nbsp;<strong>no hay necesidad de abrir una incidencia con el servicio de atenci\u00f3n al cliente para preguntar por el proceso de verificaci\u00f3n.<\/strong>&nbsp;Si se rechazan sus documentos, le enviaremos un correo electr\u00f3nico con una explicaci\u00f3n clara de lo que deber\u00e1 enviarnos. Para evitar perder el correo electr\u00f3nico, a\u00f1ada eToro a su lista de \u00abremitentes seguros\u00bb en la configuraci\u00f3n del correo electr\u00f3nico.<\/p>\n<\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La verificaci\u00f3n es una parte obligatoria del proceso de registro en la plataforma de eToro. Los requisitos reglamentarios nos obligan a verificar cada nueva cuenta de eToro. Esta medida mantiene nuestra plataforma segura y evita las actividades inapropiadas. Una vez que su cuenta est\u00e9 verificada, podr\u00e1 disfrutar de todas las ventajas de la plataforma de&hellip;<\/p>\n","protected":false},"author":45,"featured_media":818182,"parent":6961,"menu_order":1060,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"sticky_cta_settings":"","footnotes":""},"asset_type":[],"class_list":["post-29713","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<title>C\u00f3mo verificar su cuenta de eToro - eToro<\/title>\n<meta name=\"description\" content=\"Verifique su cuenta de eToro en unos pocos pasos. 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