eToro Customer Service
eToro Customer Service@eToro_Service
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eToro_Service
eToro
4 anni fa
Hi there, On 27/11/2020, there was a pricing issue on our platform where we received wrong rates from one of our liquidity providers. This issue caused the Take Profit or Stop Loss to trigger on a couple of $CL.FEB21 positions and therefore causing them to close. We identified the positions that... Mostra di più Traduci
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eToro_Service
eToro
4 anni fa
IMPORTANT: We would like to inform you that this handle is temporarily unavailable. For assistance with general customer service issues we kindly ask that you contact @eToro_Moderation by tagging them. As always, we ask that all discussions are kept respectful and relevant. Thank you :) eToro Customer... Mostra di più Traduci
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eToro_Service
eToro
4 anni fa
Attention: We would like to update users that there is an ongoing issue with our credit card processing service and we are currently working along with the service provider to better understand the full scope. Please be assured that we are are working to resolve this as quickly as possible, and appreciate... Mostra di più Traduci
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eToro_Service
eToro
4 anni fa
Hey Everyone, We would like to address a recent issue some of our users have experienced in regards to closing some of their positions. We have identified the issue and your positions will be closed at the rate at the time of the first request to close the position. If an issue is identified afterward,... Mostra di più Traduci
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eToro_Service
eToro
5 anni fa
Hello everyone, Our customer service team is currently handling a very large number of requests due in part to the volume of new customers joining the platform. As a result our response time may be delayed. Please be rest assured that all requests will be handled as soon as possible. Please note that... Mostra di più Traduci
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Informazioni eToro_Service
eToro

Welcome to the eToro Customer Service page. We’re here to discuss general service issues on the platform, inform you of changes and promote an open dialogue between us and our clients. However, please be informed that this page is for general issues and NOT intended for individual cases. Personal issues or open tickets will not be tended to here. If you wish to contact Customer Service for such matters, please open a ticket at www.etoro.com/support. Our Customer Service hours are 7:00 AM to 4:00 PM (GMT) and we typically reply on this page within 3 hours. Service on this page is given in English, if you wish to communicate in another language, please use the ‘Translate’ button. Please keep all discussions respectful and relevant. We are here for you ☺
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