Tech Support Engineer

description

Toro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading and machine-learning-powered investment products.

What you’ll be doing

Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues while maximizing customer satisfaction.

Respond to, resolve and document all incoming cases reported by End-users via telephone, ticketing system and other support channels as required

Provide global internal support for the entire organization (Locally and Remotely)

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP etc

Manage users and permissions in Active Directory, Google Apps, VPN, internal systems - files servers, Anti-Virus, Terminal Services etc

Identify and escalate priority issues per Client specifications

Monitor customers for Incidents that require investigation, diagnosis and resolution. Ensure incidents are correctly classified and updated on a regular

basis. Work to customer SLA to ensure service is restored quickly to the end user

Be on the lookout for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be

identified and resolved 

and future recurring issues can be avoided

Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles

Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates

requirements

Want to join? If you

3 years of related IT experience

Have experience with supporting medium to enterprise organizations

Strong technical abilities in many diverse technical fields, basic understanding of Windows environment, Active Directory services, Networking

Working knowledge of computer hardware and physical device interfaces, experience with managing corporate systems 

Ability to multitask

Ability to work effectively and under pressure in a team structure

Strong verbal and written communication skills (English). 


Israel office
location
R&D
department
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