Customer Service Team Leader 客服团队负责人

description

What will you be doing? 

Key Responsibilities:

  • In charge of the customer service team’s daily management, including time schedule, vacations and work division.
  • Give accurate direction and support to CF Manager to facilitate successful completion of organization’s targets and performance goals.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents.
  • Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
  • Work according to the Company’s guidelines, goals and key values, going above and beyond for every customer.
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Ensure members have appropriate training and other resources to perform their jobs.
  • Compliance tasks such as Tickets, AML, MIMO cases in Back Office.
requirements

Want to Join? If you

  • Minimum 3 years experiences in CS roll and Problem solving skills/analytical ability.
  • Minimum 1 year experience in CS management role, and has the experiences on cooperating with other offices.
  • High level English
  • Ability to work under pressure and in a demanding environment. Multi task and agile.
  • Familiarity with MS O.S, M.S Office, mobile and the internet world.
  • Have excellent interpersonal and communication skills

Nice to have:

  • Know us
  • Financial markets background.
  • More than 2 years foreign company working experiences
  • Familiar with Salesforce, google products, tableau



China Office
location
Customer facing
department
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