Welcome to the eToro Customer Service page.
We’re here to discuss general service issues on the platform, inform you of changes and promote an open dialogue between us and our clients.
However, please be informed that this page is for general issues and NOT intended for individual cases. Personal issues or open tickets will not be tended to here. If you wish to contact Customer Service for such matters, please open a ticket at www.etoro.com/support.
Our Customer Service hours are 7:00 AM to 4:00 PM (GMT) and we typically reply on this page within 3 hours. Service on this page is given in English, if you wish to communicate in another language, please use the ‘Translate’ button.
Please keep all discussions respectful and relevant. We are here for you ☺...Show More
@eToro_Service Hi, Why don't you guys not taking any actions against spammers? I see spam posts on every thread now on... Is there any way that you can allow to post verified users only and put a limit on new unverified users maximum of 3 posts for a day? ...Show More
As a social platform, we want to give everyone the opportunity to share their thoughts, and we don't want to limit our friends. This does however, mean that some spam might fall through the cracks. If you see spam, we welcome you to flag it for moderation to look at
David ...Show More
This looks like it could be due to rollover fees on some of your positions, which are outlined on this page:
You can see the rollover fees on your account statement :)
Each financial instrument on the eToro trading platform operates at different hours and has different fees. Use this handy page to find the relevant trading hours for each individual asset and calculate spreads and fees for each of your positions. Cryptocurrencies can be traded 24/7, 365 days a year on eToro.
@eToro_Service Hola, realice un deposito con mi cuenta de paypal, ahora quiero retirar el dinero hacia la misma cuenta, pero no tengo la opcion de paypal, solo tarjeta de credito, neteller, skrill y cuenta bancaria. como puedo hacer para cobrarlo? gracias!...Show MoreTranslate
Carlos2712@eToro_Service disculpe, estoy viendo lo del ticket pero yo no he tenido problemas como para iniciar una investigacion. solo quiero cobrar mis beneficios via paypal pero la opcion de hacerlo no esta en retirar fondos. gracias lo que quiero hacerles saber a ustedes es que yo deposite dinero con paypal pero no tengo opciones de reintegrar el capital inicial y o los beneficios a la misma cuenta. gracias y perdon...Show MoreTranslate
We can see that you tagged us in another post on the same issue. In future, please refrain from tagging us multiple times regarding the same issue as this may be considered as spam.
Have a great day - Aya :)...Show More
@eToroTeam Hey Etoro Team :)
wanted to purchase some money via paypal but its saying, etoro isnta safe website anymore? whats wrong? always purchsed $$ from my paypal acc to my etoro one .. iam a bit confused. Ty in advance...Show More