eToro_Service
eToro
5y
Hi there, On 27/11/2020, there was a pricing issue on our platform where we received wrong rates from one of our liquidity providers. This issue caused the Take Profit or Stop Loss to trigger on a couple of $CL.FEB21 positions and therefore causing them to close. We identified the positions that were affected by this event and affected accounts will be restored before the market reopens after the weeekend, effectively removing the effects of the wrong rates that were displayed on our platform. As a result of this event, affected clients may see a temporary wrong P/L over the weekend. We apologize for any incovenience caused and appreciate your understanding. Best, eToro Customer Service
20 of 745
1 reply
null
.