š ļø Temporary display issue summary
Earlier today, some clients may have noticed a temporary issue affecting how certain portfolio values were displayed. This was caused by a malfunction from one of our service providers, which streamed inaccurate market data for a short time.
Our teams jumped into action immediately ā accurate data began streaming again within about 20 minutes, and the issue was fully resolved within 40 minutes.
šØ Important to note:
- The issue only affected stocks where the market was closed
- There was no financial impact ā all executed positions were processed at the correct market rates
We sincerely apologize for the inconvenience and appreciate everyoneās patience and understanding. The security of our usersā investments and the quality of their eToro experience remain our highest priorities.
- The eToro Team
... Show More
Everything seems fine now, but yesterdayās data still looks affected ā both my account graph and several Popular Investorsā charts show an unusual drawdown for that day.... Show More
Hello, I would like to buy WeFi tokens, unfortunately, not aivailable in i toro platform offer, you donāt propose Wi-Fi, so it is impossible to buy them through classic exchange platforms, so where and how can I buy WeFi?... Show More
Case Reference Number: 08332607
My issue has been on since Friday 17th October with no resolution nor have I heard from anyone.
My account officer has not been able to do much as he says only the trading team can help and they will contact me .
I am yet to hear from any one since 5 days ago and my... Show More
@etoro I was impacted as commodities were trading and I was unable to notice significant drop . Overall, I had financial loss with commodity prices volatile ... Show More
Ha vuelto a ocurrir ahora y el mercado estĆ” abierto y no se pueden realizar las operaciones de cierre al no marcar el valor real al que estĆ”
... Show More Translate
"I understand that issues can occur, but I believe the situation should have been handled differently. Had the notification email been sent immediately when the problem occurred, things could have turned out quite differently.
Unfortunately, I experienced a significant loss in my position, which... Show More
This has been happening for weeks with the prices of ALCOX. Investors receive a notification that the price has dropped by 38% in one day. I have reported it several times. It prompts investors to take poor decisions and undergo unnecessary risk. Under the European Consumer Law, this could be seen as... Show More
Dear @eToroTeam,
The balance and PnL discrepancy display issue, which was announced as resolved 7 days ago (October 21, 2025), continues to persist.
Issue Details:
My eToro balance and current PnL show different figures when comparing the mobile app versus the web interface (accessed via mobile browser).... Show More
I lost 43usd profit after I tried to close the trade but failed, the stock exchange was suspended. I sent a complaint more than the day after that but still no reply.... Show More
.
We use our own and third-party cookies on our websites to enhance your experience, analyze traffic, and for security and marketing. For more info, see our Cookie Policy or go to Manage Settings.
Privacy Preference Center
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
More information
Manage Consent Preferences
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookie List
label
ConsentLeg.Interest
label
label
label
Tue Dec 16 2025 01:50:44 GMT+0000 (Coordinated Universal Time)
