eToro Customer ServiceeToro_Service

eToro_Service

piIndication.tooltipPi0

eToro Customer Service

Analyst

eToro Customer Service
eToro

Welcome to the eToro Customer Service page. We’re here to discuss general service issues on the platform, inform you of changes and promote an open dialogue between us and our clients. However, please... Show More
11,010,392
Followers
Top
eToro Customer Service
Hi there, On 27/11/2020, there was a pricing issue on our platform where we received wrong rates from one of our liquidity providers. This issue caused the Take Profit or Stop Loss to trigger on a couple of $CL.FEB21 positions and therefore causing them to close. We identified the positions that... Show More
52.32
-1.37 (-2.55%)
Trade
Like CommentShare
Show more comments2 of 639
2 replies
null
.
eToro Customer Service
IMPORTANT: We would like to inform you that this handle is temporarily unavailable. For assistance with general customer service issues we kindly ask that you contact @eToro_Moderation by tagging them. As always, we ask that all discussions are kept respectful and relevant. Thank you :) eToro Customer... Show More
Like CommentShare
Show more comments2 of 212
1 reply
1 reply
null
.
eToro Customer Service
Attention: We would like to update users that there is an ongoing issue with our credit card processing service and we are currently working along with the service provider to better understand the full scope. Please be assured that we are are working to resolve this as quickly as possible, and appreciate... Show More
Like CommentShare
Show more comments2 of 441
null
.
eToro Customer Service
Hey Everyone, A display issue occurred on the eToro platform today (Thursday 2nd April), which meant that some users may have appeared to have issues closing or opening positions. We would like to emphasize that this was purely a display issue and that all positions, opened or closed, were executed... Show More
Like CommentShare
Show more comments2 of 86
null
.
eToro Customer Service
Hey Everyone, We would like to address a recent issue some of our users have experienced in regards to closing some of their positions. We have identified the issue and your positions will be closed at the rate at the time of the first request to close the position. If an issue is identified afterward,... Show More
Like CommentShare
Show more comments2 of 48
null
.