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Customer Service Center

Welcome to the Customer Service Center, your one-stop-shop to track the progress of your open tickets, retain records of closed issues, search for answers to your questions in the knowledge base and submit questions and feedback directly to our team

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We try to respond to all submissions as quickly as possible, but in some cases, it may take up to 48 business hours to receive an answer. To review all your cases, please click here Please note: If you already have a trading account please login here
Name
E-mail *
Representative Name *
My query is related to: *
Subject *
Type of Query *
Platform*
I would like to:*
Why do you want to close your account?*
Type of Query*
Select From List*
Is there an open ticket related to this complaint? *
Ticket number *
Complaint type*
My complaint is related to:*
Select from the list*
Deposit ID *
Withdrawal ID *
Complaint sub type*
Time of the errorTime of the event *
Payment Method*
My query is related to:*
Withdraw IDDeposit ID *
Deposits & Withdrawals ID *
Error Number *
Error Message
Position ID *

You can find the Position ID under the History tab in eToro Webtrader

My Profile Step number *
Additional to your reuqest, if you would like to:
Change your name or date of birth, please upload a clear picture of your Passport or any Government issued Identity Document.
Change your registered address, please upload a clear copy of a recent utility bill or bank statement (the document must be issued in the last 3 months) that is issued under your name and the new address.
Please enter your new email address or phone number. We will contact you to confirm the changes
Actually you dont need to close your account. Click here to learn how to Hide my profile from OpenBook
Actually you dont need to close your account. Click here to learn how to Unsubscribe from our mailing list
Actually you dont need to close your account. Click here to learn how to Stop sharing my activities in Facebook
Actually you dont need to close your account. Click here to learn how to Hide my profile from google
Actually you dont need to close your account. Click here to learn how to How to Temporarily disable my account
Before closing your account, you must:
a. Close all open positions and copied traders. We will not be able to proceed with the closure if there are any open trades or orders.
b. Open a withdrawal request for your remaining balance – please note that if you have less than $20 we will do it for you.
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We have received your complaint and we will do everything we can to address this and provide you with a response within 48 hours.

The case number and description will be sent to you via your registered email address.

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