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Customer Service Center

Welcome to the Customer Service Center, your one-stop-shop to track the progress of your open tickets, retain records of closed issues, search for answers to your questions in the knowledge base and submit questions and feedback directly to our team

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eToro UK Limited
  • The satisfaction of our customers is our highest priority. If you have any questions that we can help you with, we have multiple tools for you to use.
    1. For frequently asked questions (FAQ), please click here
    2. To open a regular ticket for the customer service department, please click here
    3. To chat with a customer service representative, please click here

    We appreciate your giving us the chance to resolve your problem.

  • Complaints Procedure
  • We will do everything we can to address your complaint until the end of the next business day and provide you with a response. We will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations.
  • A full written response will be provided no later than eight weeks from the date that we received the complaint.
  • We will keep you regularly updated with the progress of your complaint.
  • If you do not feel that your complaint has been resolved satisfactorily by us, within six (6) months of our final response letter, you are able to refer your complaint to the Financial Ombudsman Service.
  • The Financial Ombudsman Service will not consider a complaint until we have had the opportunity to address the complaint.
  • The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers.
  • The address of the Financial Ombudsman Service is:

    Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR
  • If you still want to submit an official complaint, please make sure to fill in all relevant fields below in order for our team to be able to provide you with an accurate and fast response
    to open the official complaint form:


eToro (Europe) Limited

Complaints Procedure
The satisfaction of our customers is our highest priority. If you have any questions that we can help you with, we have multiple tools for you to use.

  • For Frequently Asked Questions (FAQ), please click here
  • To open a ticket for the Customer Service department, please click here
  • To chat with a Customer Service representative, please click here

We appreciate you giving us the chance to resolve your problem.


If we are unable to answer your question or you feel that our answer is unsatisfactory, you may open an official complaint by filling in the required form found on the bottom of the text. Please ensure you fill in all the relevant fields in order for our team to be able to provide you with an accurate and fast response.

We will do everything we can to address your complaint within 48 hours and provide you with a response. We will carry out an impartial review of the complaint with a view to understanding what did or did not happen and assess whether we have acted fairly within our rights and have met our contractual and other obligations.

We will keep you updated on the progress of your complaint and a full written response will be provided to you no later than eight weeks from the date that we received the complaint. If you then feel that your complaint was not resolved satisfactorily by us, within four (4) months of our final response letter, you are able to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. The Financial Ombudsman will not consider a complaint until we have had the opportunity to address the complaint. The address of the Financial Ombudsman Service is:
13 Lordou Vironos Avenue, 1096, Nicosia, Cyprus
The satisfaction of our customers is our highest priority. If you have any questions that we can help you with, we have multiple tools for you to use.
P.O. Box 25735, 1311, Nicosia, Cyprus

to open the official complaint form.
Name
E-mail *
Representative Name *
My query is related to: *
Subject *
Type of Query *
Platform*
I would like to:*
Why do you want to close your account?*
Type of Query*
Select From List*
Is there an open ticket related to this complaint? *
Ticket number *
Complaint type*
My complaint is related to:*
Select from the list*
Deposit ID *
Withdrawal ID *
Complaint sub type*
Time of the errorTime of the event *
Payment Method*
My query is related to:*
Withdraw IDDeposit ID *
Deposits & Withdrawals ID *
Error Number *
Error Message
Position ID *

You can find the Position ID under the History tab in eToro Webtrader

My Profile Step number *
Additional to your reuqest, if you would like to:
Change your name or date of birth, please upload a clear picture of your Passport or any Government issued Identity Document.
Change your registered address, please upload a clear copy of a recent utility bill or bank statement (the document must be issued in the last 3 months) that is issued under your name and the new address.
Please enter your new email address or phone number. We will contact you to confirm the changes
Actually you dont need to close your account. Click here to learn how to Hide my profile from OpenBook
Actually you dont need to close your account. Click here to learn how to Unsubscribe from our mailing list
Actually you dont need to close your account. Click here to learn how to Stop sharing my activities in Facebook
Actually you dont need to close your account. Click here to learn how to Hide my profile from google
Actually you dont need to close your account. Click here to learn how to How to Temporarily disable my account
Before closing your account, you must:
a. Close all open positions and copied traders. We will not be able to proceed with the closure if there are any open trades or orders.
b. Open a withdrawal request for your remaining balance – please note that if you have less than $20 we will do it for you.
Description *
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We have received your complaint and we will do everything we can to address this and provide you with a response within 48 hours.

The case number and description will be sent to you via your registered email address.

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