{"id":320575,"date":"2022-01-25T10:03:47","date_gmt":"2022-01-25T08:03:47","guid":{"rendered":"https:\/\/www.etoro.com\/customer-service\/vulnerability-program\/"},"modified":"2024-06-13T10:51:36","modified_gmt":"2024-06-13T07:51:36","slug":"vulnerability-program","status":"publish","type":"page","link":"https:\/\/www.etoro.com\/sv\/customer-service\/vulnerability-program\/","title":{"rendered":"S\u00e5rbara kunder"},"content":{"rendered":"\n<section class=\"wp-block-group wp-block-group-boxed has-white-background-color has-background\"><div class=\"wp-block-group-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top wp-block-columns-1 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">S\u00e5rbara kunder<\/h2>\n\n\n\n<dl class=\"wp-block-etoro-faq\">\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Vad \u00e4r en s\u00e5rbar kund?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>En s\u00e5rbar kund \u00e4r n\u00e5gon vars beslutsfattande kring och engagemang i finansiella tj\u00e4nster kan p\u00e5verkas negativt till f\u00f6ljd av deras personliga situation. S\u00e5rbara kunder kan vara mer ben\u00e4gna att uppleva skadliga resultat, som om de uppst\u00e5r sannolikt skulle ha st\u00f6rre inverkan \u00e4n p\u00e5 andra (icke-s\u00e5rbara) kunder.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Vilka faktorer kan bidra till kunders s\u00e5rbarhet?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>Det finns m\u00e5nga anledningar till att en person kan k\u00e4nna sig s\u00e5rbar under sin livstid.&nbsp; N\u00e5gra av de egenskaper som kan bidra till en kunds s\u00e5rbarhet \u00e4r f\u00f6ljande:<\/p>\n\n\n\n<p>H\u00e4lsa \u2013 fysiska eller psykiska funktionshinder eller sjukdomar som p\u00e5verkar f\u00f6rm\u00e5gan att utf\u00f6ra dagliga uppgifter;<\/p>\n\n\n\n<p>Livsh\u00e4ndelser \u2013 stora livsh\u00e4ndelser som d\u00f6dsfall, f\u00f6rlust av arbete eller f\u00f6rh\u00e5llanden som tar slut;<\/p>\n\n\n\n<p>Motst\u00e5ndskraft \u2013 l\u00e5g f\u00f6rm\u00e5ga att motst\u00e5 ekonomiska eller k\u00e4nslom\u00e4ssiga chocker; och<\/p>\n\n\n\n<p>Kapacitet \u2013 l\u00e5g kunskap om ekonomi eller os\u00e4kerhet kring hur man hanterar pengar (finansiell f\u00f6rm\u00e5ga) och l\u00e5g f\u00f6rm\u00e5ga inom andra relevanta omr\u00e5den som l\u00e4skunnighet eller digital kompetens.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hur kan s\u00e5rbarhet p\u00e5verka kunder?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>S\u00e5rbarhet kan potentiellt ha ett antal skadliga effekter p\u00e5 en eToro-kund.&nbsp; N\u00e5gra exempel listas nedan:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Brist p\u00e5 teknisk f\u00f6rm\u00e5ga och erfarenhet p\u00e5 grund av \u00e4ldre \u00e5lder, vilket leder till en minskad f\u00f6rm\u00e5ga att anv\u00e4nda eToros investeringsplattform;<\/li>\n\n\n\n<li>Brist p\u00e5 mental kapacitet som leder till felaktiga handelsbeslut, s\u00e4rskilt n\u00e4r det g\u00e4ller produkter med h\u00f6gre risk;<\/li>\n\n\n\n<li>Vissa egenskaper eller h\u00e4ndelser som kan leda till ogenomt\u00e4nkta eller k\u00e4nslom\u00e4ssigt drivna investeringsbeslut, s\u00e5som:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list wp-block-list-circle\">\n<li>En pl\u00f6tslig diagnos av allvarlig sjukdom hos antingen kunden eller en n\u00e4ra familjemedlem;<\/li>\n\n\n\n<li>Ekonomiska sv\u00e5righeter;<\/li>\n\n\n\n<li>Missbruksrelaterade h\u00e4lsotillst\u00e5nd, s\u00e5som spelberoende eller tv\u00e5ngsbeteenden; eller<\/li>\n\n\n\n<li>Psykiska st\u00f6rningar som innefattar depression, f\u00f6rh\u00f6jda niv\u00e5er av \u00e5ngest och sj\u00e4lvmordstankar.<\/li>\n<\/ul>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Hur st\u00f6der eToro s\u00e5rbara kunder?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>Om du tror att du kan vara s\u00e5rbar, \u00e4r det viktigt att du meddelar oss s\u00e5 snart som m\u00f6jligt.\u00a0 S\u00e5rbarhet \u00e4r oftast inte l\u00e4tt synlig och vi litar p\u00e5 att v\u00e5ra kunder \u00e4r \u00f6ppna och g\u00f6r oss medvetna om s\u00e5dana situationer.\u00a0 Om du vill meddela oss om din situation, eller om du tror att du \u00e4r en s\u00e5rbar kund, v\u00e4nligen meddela oss genom att \u00f6ppna ett \u00e4rende via<a href=\"https:\/\/www.etoro.com\/sv\/customer-service\/\">\u00a0kundtj\u00e4nst<\/a>. N\u00e4r du har \u00f6ppnat en kundtj\u00e4nst\u00e4rende, v\u00e4nta tills f\u00f6rfr\u00e5gan har hanterats och \u00f6ppna inte flera \u00e4renden om samma fr\u00e5ga. Att \u00f6ppna flera \u00e4renden f\u00f6r samma fr\u00e5ga f\u00f6rdr\u00f6jer v\u00e5rt teams svarstider.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">\u00c5tg\u00e4rder vi kan vidta som respons p\u00e5 kunders s\u00e5rbarhet<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>eToro har v\u00e4l definierade policyer och rutiner f\u00f6r att hantera kunders s\u00e5rbarhet.&nbsp; Inga fall av s\u00e5rbarhet \u00e4r likadana och eToro har ett skr\u00e4ddarsytt tillv\u00e4gag\u00e5ngss\u00e4tt baserat p\u00e5 de individuella egenskaperna hos varje fall av s\u00e5rbarhet.&nbsp; I allm\u00e4nhet arbetar eToro i enlighet med f\u00f6ljande principer:<\/p>\n\n\n\n<p>eToro arbetar utifr\u00e5n den allm\u00e4nna principen att vi vidtar l\u00e4mpliga \u00e5tg\u00e4rder f\u00f6r att ta h\u00e4nsyn till omst\u00e4ndigheterna hos en individ som \u00e4r s\u00e4rskilt s\u00e5rbar eller mottaglig f\u00f6r att drabbas och d\u00e4rf\u00f6r beh\u00f6ver anpassningar i hur f\u00f6retaget kommunicerar och st\u00f6der personen.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>eToro inser att s\u00e5rbarhet \u00e4r ett tillst\u00e5nd, inte ett personlighetsdrag, att det finns en glidande skala av s\u00e5rbarhet, och att m\u00e4nniskor \u00e4r olika, vilket inneb\u00e4r att vissa kunder kommer att bli s\u00e5rbara under omst\u00e4ndigheter d\u00e4r andra kanske inte blir det.<\/li>\n\n\n\n<li>eToro anser att en utsatt persons v\u00e4lf\u00e4rd \u00e4r avg\u00f6rande. De som \u00e4r s\u00e5rbara har utan undantag r\u00e4tt till skydd, oavsett k\u00f6n, etnicitet, funktionshinder, sexualitet eller religi\u00f6s \u00f6vertygelse.<\/li>\n\n\n\n<li>eToro arbetar utifr\u00e5n att varje individ \u00e4r unik och \u00e4r f\u00f6rem\u00e5l f\u00f6r olika omst\u00e4ndigheter. Detta inneb\u00e4r att f\u00f6retaget s\u00e5 l\u00e5ngt det \u00e4r m\u00f6jligt kommer att behandla individer p\u00e5 ett s\u00e4tt som \u00e4r l\u00e4mpligt f\u00f6r deras behov och d\u00e4r det \u00e4r m\u00f6jligt, anpassa sin hantering av kunden.<\/li>\n<\/ol>\n\n\n\n<p>N\u00e4r eToro reagerar p\u00e5 s\u00e5rbarhet kommer vi att ta h\u00e4nsyn till de olika aspekterna av en kunds situation och kan vidta \u00e5tg\u00e4rder f\u00f6r att \u00f6vervaka och st\u00f6dja anv\u00e4ndare, i slut\u00e4ndan f\u00f6r att bed\u00f6ma niv\u00e5 av s\u00e5rbarhet och hur den kan p\u00e5verka kundens framtida eToro-upplevelse.<\/p>\n\n\n\n<p>Om vi inte kan s\u00e4kerst\u00e4lla r\u00e4ttvis behandling av kunder som anses s\u00e5rbara, kan vi inte ing\u00e5 en relation med dig. D\u00e4r en kunds s\u00e5rbarhet inte omedelbart \u00e4r uppenbar\/synlig, kan information som senare avsl\u00f6jas av en kund dessutom leda till att en relation avslutas. Det \u00e4r viktigt att betona att vissa s\u00e5rbarheter \u00e4r mer synliga f\u00f6r oss \u00e4n andra (till exempel \u00e5lder) och vi \u00e4r inte skyldiga att proaktivt s\u00f6ka efter och \u00f6verv\u00e4ga s\u00e5rbarheter som \u00e4r mindre synliga.<\/p>\n<\/dd><\/div>\n\n\n\n<div class=\"wp-block-etoro-faq-item\"><dt class=\"wp-block-etoro-faq-item-question\">Var kan jag s\u00f6ka hj\u00e4lp fr\u00e5n andra k\u00e4llor?<\/dt><dd class=\"wp-block-etoro-faq-item-answer\">\n<p>S\u00e5rbara kunder kan s\u00f6ka externt st\u00f6d fr\u00e5n f\u00f6ljande organisationer:<\/p>\n\n\n\n<ul class=\"wp-block-list wp-block-list-circle\">\n<li>S\u00e5rbara kunder som \u00e4r sj\u00e4lvmordsben\u00e4gna eller i ett tillst\u00e5nd av depression eller \u00f6kad \u00e5ngest b\u00f6r kontakta<a href=\"https:\/\/www.samaritans.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Samaritans<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.moneyhelper.org.uk\/en?source=mas\" target=\"_blank\" rel=\"noreferrer noopener\">MoneyHelper<\/a>&nbsp;(tidigare k\u00e4nt som Money Advice Service);<\/li>\n\n\n\n<li><a href=\"https:\/\/www.citizensadvice.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Citizens Advice Service<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mentalhealth.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mental Health Foundation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mind.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">MIND<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/nationaldebtline.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">National Debt Helpline<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.stepchange.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Step Change<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.alzheimers.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alzheimer\u2019s Society<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rnib.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Royal National Institute of Blind People (RNIB)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rnid.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Action on Hearing Loss (RNID)<\/a><\/li>\n<\/ul>\n<\/dd><\/div>\n<\/dl>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>S\u00e5rbara kunder<\/p>\n","protected":false},"author":75,"featured_media":0,"parent":10612,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"sticky_cta_settings":"","footnotes":""},"asset_type":[],"class_list":["post-320575","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Vanliga fr\u00e5gor om kunds\u00e5rbarhet | eToro<\/title>\n<meta name=\"description\" content=\"L\u00e4s mer om kunds\u00e5rbarhet, eToros policyer f\u00f6r att st\u00f6dja s\u00e5rbara kunder och andra externa resurser f\u00f6r att hitta hj\u00e4lp\" \/>\n<meta name=\"robots\" content=\"index, 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