Wallet Analyst

description

About:

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.


Responsibilities:

  • Oversee the daily monitoring of eToro wallet transactions
  • Responsible for the funding of omnibus accounts and creation of wallets according to procedures and rules in place
  • Address issues with failed transactions in a prompt manner
  • Monitoring active promotions, compensating clients and monitoring for possible abuse with regards to promotion
  • Provide support to wallet customers by investigating and resolving cases
  • Cooperate with internal and external resources to timely resolve transactional issues; Manage relationships with effective, tactical, and empathetic manner.
  • Daily / Weekly / Monthly reporting to various stakeholders; Maintain accurate records of tasks 
  • Daily / Weekly / Monthly reconciliations
  • Evaluate existing procedures, report deficiencies and provide recommendations to improve reporting and operations


requirements
  • 1-3 years of work experience as an operations analyst
  • Trading and crypto currencies knowledge
  • Excellent knowledge of Excel 
  • Significant analytical and critical thinking skills
  • University degree
  • Team player attitude detailed oriented and able to work independently
  • Excellent verbal and written communication skills in the English language
  • Time management and organization skills
Cyprus Office
location
eToroX
department
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