Chinese Account Manager

description

Job Overview:

eToro is seeking to hire a Chinese account manager who will be responsible for Chinese clients and convert clients from a new leads to a new FTD with your excellent communication skills and customer service ability.

Responsibilities and Duties:

  • Complete contact with clients daily, introducing our platform and solving clients trading problems,ensuring excellent standard service。通过日常联系客户,介绍平台使用并解决客户操作疑问,为客户提供优质的服务。
  • Establish good relationship and providing identified follow-up service. 与客户建立良好的关系,并定期回访客户;
  • Skillfully probe for listen, understand clients needs to provide resources and solutions to improve users satisfaction。倾听客户需求,准确回答客户问题,增加客户满意度。
  • Develop customer independently by participating events ,including off line Expo,online webinar according to company business needs .根据公司需要,通过线下展会,线上讲座独立开发客户.
requirements

Qualifications:

  • University /College degree in Economics, Finance or equivalent.本科及以上学历,经济,金融或相关专业.
  • Work experience as a Account Manager ,relevant role or hold RG146 certificate will be preferable .客户经理或者相关角色工作经验,或持有RG 146 证书者优先;
  • Interpersonal skills, Strong communication skills both in English and Chinese, excellent customer serving concept.具有良好的人际沟通能力,中英文商务沟通技巧,以及较强的客户服务意识.
  • Understanding customer service principles and able to deliver excellent customer experience. 了解客户服务原则并有能力提供卓越客户体验。
  • Good time-management and self-learning skills with a problem-solving attitude.良好的时间管理能力,自学能力,并具有积极解决问题的态度.
Australia office
location
Customer facing
department
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