Description
eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.
With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.
We are constantly growing and are excited to share that we are looking for a Financial Crime CS Specialist to join our team!
The agents on the CS Fraud team are responsible for communicating with our clients regarding risk and fraud investigations. The communications are handled based on the instructions of FCMU officers, and the agents are responsible for providing correct and timely communication, as well as collecting relevant information from clients and handing it over to the requesting team.
What will you be doing?
- Handling CS Fraud cases while meeting the set targets of the team
- Keep up to date with all trainings related to CS Fraud team
- Participate in team specific meetings and training
- Assisting with any ongoing team tasks
- Ensure all client communications related to financial crime investigations are accurate, clear, and timely via email and phone calls
- Raising client concerns or any other concerns raised in cases to management
- Utilizing proper service when handling higher-tier clients
- Ensure that your communication with the clients is in line with the instructions provided by FCMU
- Identify gaps and suggest improvements to streamline client communication workflows
- Contribute to internal knowledge bases, SOP documentation, and training materials
- Ensure all communications comply with regulatory obligations and internal policy standards
- Participate in audits and assist with the preparation of internal reports on case communication activities
Requirements
- 2+ years in customer support or financial crime operations
- Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred.
- Prior exposure to AML, fraud detection, or transaction monitoring environments is strongly preferred
- Strong interpersonal and communication skills
- Ability to interpret and explain complex regulatory issues clearly to clients
- Proficient in CRM systems and case/ticket management tools (e.g., Salesforce, Zendesk, Actimize, etc.)
- Familiarity with global AML regulations (e.g., FATF, EU AMLD, BSA) is a plus
- High attention to detail, discretion, and professionalism when handling sensitive information