Tier 2 Support Engineer

description

As a Tier 2 engineer you will:

  • Troubleshoot , investigate and diagnose technical issues comes from our external and internal customers.
  • Manage bug workflows and work in close contact with related R&D teams , making sure root cause has been found.
  • Work in close collaboration with our Customer Facing team in order to make sure customers tickets are handled.
  • Own and perform operative needs managing system’s configuration. 
requirements
  • Graduate students, students studying Computer Science / Information Systems / Software Engineering
  • Ability to document and troubleshoot errors
  • Attention to detail
  • Analytical mind and problem-solving attitude
  • Very high level of English language
  • Experience as QA /Automation / Tier 2/ Analyst  - Huge advantage
  • Knowledge of SQL -Big advantage
  • monitoring tools and infrastructure like - splunk, Elastick Search etc’ - Big advantage
China Office
location
R&D
department
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