Tier 2 Support Engineer
As a Tier 2 engineer you will:
- Troubleshoot , investigate and diagnose technical issues comes from our external and internal customers.
- Manage bug workflows and work in close contact with related R&D teams , making sure root cause has been found.
- Work in close collaboration with our Customer Facing team in order to make sure customers tickets are handled.
- Own and perform operative needs managing system’s configuration.
- Graduate students, students studying Computer Science / Information Systems / Software Engineering
- Ability to document and troubleshoot errors
- Attention to detail
- Analytical mind and problem-solving attitude
- Very high level of English language
- Experience as QA /Automation / Tier 2/ Analyst - Huge advantage
- Knowledge of SQL -Big advantage
- monitoring tools and infrastructure like - splunk, Elastick Search etc’ - Big advantage