Customer Service Representative Chinese Speaking

description
  • Provide first step awesome customer service while providing “wow” experience to the company’s clients by chat, e-mail and phone. 通过在线交流,邮件及电话的方式给客户提供满意的服务。
  • Identifying and assessing customers’ needs to achieve satisfaction. 识别客户的需求并提供满意的服务。
  • Provide accurate, valid and complete information by using the right methods/tools.通过合理正确使用工作平台及工作方式,为客户提供准确,有效及完整的信息。
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents.在规定时间内处理客户投诉,提供解决方案;跟进问题直到解决。记录与客户的交流,处理客户账户,并存档。
  • Compliance task. verification, verify and define customer’s identification documents in Back office. 合规工作:验证客户的注册资料。
  • Special task. Other client facing related task and supporting project. 其他客户服务相关任务和支持工作。
requirements
  • Good level of Chinese and English (read, speech and written). 良好的中英文能力。
  • 2-3 years of financial industry experience. 2-3年金融相关行业经验
  • Service oriented with great inter-personal skills, patient. 良好的人际交往能力,服务意识,有耐心。
  • Problem solving skills/analytical ability.问题分析,解决的能力。
  • Must be a Team Player. 良好的团队合作意识。
  • Ability to work under pressure and in a demanding environment, can handle multi task and be agile. 良好的抗压能力,并能同时处理多任务的能。
  • Familiarity with MS O.S, M.S Office, mobile and the internet world. 熟悉办公软件。
Australia office
location
Customer Service
department
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