Customer Service Team Leader

What will you be doing?

• Take part of the member’s daily management including time schedule, vacations and work division.
• Help the team members with their daily work and answer their questions
• Train new members and evaluate the (QC) existing team
• Lead technical disputes (Tier 2) escalation
• Help on-going development of CS working tools
• Response to official complaints and provide answers following market events
• Coordinate with other departments on a daily basis
• Provide assistance to marketing and product departments
• Issue a daily update email
• Focal point and knowledge base / FAQ for the CF members
• Reports (daily issues, complaint, PP monthly, daily workload)

Want to join? If you

• Have English at mother tongue level– A must
• Great interpersonal skills
• Service orientated – the ability to provide “WOW” service
• Have passion and motivation to create and develop
• Have great financial understanding of the market
• Understand the world of service (Procedures, protocols etc.)
• Have great understanding in the company’s products, services and offering
• Have great analytical skills

Besides that, you must possess the following qualities

• Have leadership skills
• Have excellent interpersonal and communication skills
• Be Patient but demanding
• The ability to work in stressful situations
• Be highly organized and methodical
• Have the ability to work well with interfaces
• Be highly dedicated and committed

-This position is a full-time position and will include demanding hours and high availability