Community Guidelines

The eToro platform is a place for our users to share information and learn from each other. To ensure the atmosphere remains enjoyable, and the content is valuable to all, we’ve created a set of Community Guidelines which we’ve outlined below. These policies will help you understand what type of sharing is acceptable on eToro, and what type of content may be flagged, removed or result in restricted access.

  • Do’s:

DO be respectful

eToro is home to many members from diverse age groups, cultures, and lifestyles with a wide variety of opinions — but we all share a mutual interest in cryptocurrencies. Please be polite and respectful of others’ ideas, comments or positions – even if these do not correspond to your own. You are encouraged to share your thoughts and feedback, but please keep it respectful.

If you ever experience disrespectful or abusive behavior on the platform, please report it immediately by tagging @eToro_moderation.

DO start or join a discussion

We encourage you to discuss and challenge ideas, strategies and market events as they happen. Ask questions and inquire about events if you are not sure what they mean or which expected outcome everyone is forecasting and why. We’re all here to learn from each other.

DO keep it relevant

Ask questions if you’re uncertain of something, but please keep discussions on track and ensure you’re putting information in the right place.

DO encourage others to engage with you

If you would like to take an active role in the eToro community, feel free to use these tips:

  • Upload a photo of yourself and make your name visible, via Settings > Privacy.
  • eToro encourages responsible financial decisions. Present yourself as responsible to those who visit your profile. Share your thoughts and explanations of your transactions on your wall. This will build your reputation and provide insight to visitors.
  • Participate in conversations and help others with their questions to the best of your ability.
  • Share your actions and posts on social media, if you like.

DO turn to Customer Service when needed

The eToro Feed is not the place to ask technical or account-related questions. If you have specific questions regarding your account or transactions, please contact our Customer Service Team by clicking here.

  • Don’t:

Don’t harass other users

Harassment of any kind will not be tolerated on eToro. If your feedback is not received well, do not continue to pursue or harass anyone. Control your frustrations and don’t take them out on other community members.

DON’T be disruptive

Please do not disrupt others’ conversations or use the market feeds for personal or irrelevant posts. This includes tagging market feeds in your stories, using them to promote your own results (see Spam) or asking general questions on otherwise-focused discussions.

DON’T use eToro to spam or solicit

Do not promote, solicit or sell any external products or services through eToro to other members. We define solicitation as posting links, sharing images of, or encouraging others to visit or use another platform or business. Links shared should be only to blogs or other market/news sites; any links to business websites will be removed and may result in your access being restricted.

When sharing a link, include a blurb or explanation of what information you are sharing. Any links without a clear description or preview accompanying them may be removed.

We define spam as repetitive unsolicited posts (e.g. “buy or sell” or “copy me”), tagging several market feeds in irrelevant posts and using market feeds and others’ discussions to promote oneself.

 

DON’T share private details

Do not share your private data and account information such as payment methods, passport copies or any private contact information, such as e-mail addresses, telephone numbers (including WhatsApp) and instant messenger IDs (e.g. Skype, BBM, etc.) on the eToro Feed.

We may allow personal social media links, such as Twitter handles, Facebook pages and Instagram usernames, subject to review.

Please do not encourage or request private information/contact details from other users either. This will be considered as a breach of the Community Guidelines.

DON’T use offensive language

We ask that you refrain from using profanities, or any obscene or offensive language. Such content will be moderated.

DON’T post misleading information about your account and/or your expertise

We encourage truthful representation of your professional history/ability, since other users depend on the information that is provided on your profile. Please do not share false or misleading information about the condition of your portfolio or your professional history.

DON’T use the eToro logo or any other brand assets within your avatar or posts. Such content may be removed.

In the event of misleading information being published, we will ask you to post accurate information or will do so on your behalf if you do not comply. eToro reserves the right to delete and/or comment on any misleading content.

DON’T troll

We always appreciate user feedback, and constructive criticism is welcome. However, deliberately making inciting or provocative comments, just to create an unhealthy discussion or create an unpleasant atmosphere, will not be tolerated.

DON’T disregard the Community Guidelines

Posts, comments, avatars and bios that do not follow these Guidelines may be edited or deleted by the eToro Moderation Team. Continuous abuse of these Guidelines will lead to your access being restricted. If a member of the eToro Community Team raises any of the above issues and we find that the behavior continues, this will also be grounds for having content removed or access restricted.

In the event that you have been banned from the community and are unsure as to why, please contact our Customer Service Team.