Licenses & Disclosures

eToro USA LLC is a money services business that offers cryptocurrency trading to United States customers. It is also registered with the Financial Crimes Enforcement Network as a money services business and has many state licenses as indicated below.

State License Licensing Authority Disclosure
Alabama Money Transmission License (754) Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104
Telephone: 1-800-222-1253
Email: asc@asc.alabama.gov
Website: www.asc.alabama.gov
Alaska Money Transmitter License (AK-MT-011361) State of Alaska

Division of Banking & Securities

For Alaska Residents Only:

If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: ComplaintForm

Formal complaint forms may be submitted via:

  1. Fax:  907-465-1230
  2. Email:  msb_licensing@alaska.gov
  3. Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

Please note that this license does not cover the transmission of virtual currency.

Arizona Money Transmitter License (1037715) Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018
Arkansas Money Transmitter License (116264) Arkansas Securities Department Heritage West Bldg., Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692 Telephone: 1-800-981-4429 Email: info@securities.arkansas.gov Website: www.securities.arkansas.gov
Connecticut Money Transmission License (MT-1769299) Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225 Email: banking.complaints@ct.gov
Website: www.ct.gov/dob
Delaware Check Seller, Money Transmitter License (034700) Office of the State Bank Commissioner
555 East Loockerman Street, Suite 21EAST Dover, DE 19901
Telephone: (302) 739-4235
Website: https://banking.delaware.gov/apply-for-a-license/sale-of-checks/
District of Columbia Money Transmitter License (MTR1769299) District of Columbia
Securities & Banking, Banking Bureau
1050 First Street, NE, 801
Washington, D.C. 20002
Telephone: (202)727-8000
Email: disbcomplaints@dc.gov
Website: https://disb.dc.gov/page/banking-bureau
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or https://www.etoro.com/en-us/customer-service/.
If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.govConsumer Complaint Form Mail-in Version
Florida Money Transmitter License (FT230000255) Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399
Telephone: 1-850-487-9687
Website: www.flofr.com
NOTICE: By the Florida Office of Financial Regulation

By granting eToro USA LLC a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies.

* U.S. currency is legal tender backed by the U.S. government.
* Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
* The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
* Holding digital and virtual currencies carries exchange rate and other types of risk.

Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies.

If you have a question or complaint, please contact eToro’s Customer Service Center at https://www.etoro.com/en-us/customer-service/, by telephone at 1-888-271-8365, or visit our website at https://www.etoro.com/en-us/.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about eToro USA LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia Seller of Payment Instruments License (64040) Department of Banking and Finance 2990 Brandywine Road, Suite 200 Atlanta, Georgia 30341 Telephone: 1-888-986-1633 Website: http://www.dbf.georgia.gov
Idaho Money Transmitters License (MTL-237) Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712 OR
P.O. Box 83720
Boise, ID 83720-0031
Phone: 1-888-346-3378
E-Mail: securities@finance.idaho.gov Website: http://www.finance.idaho.gov
Illinois Money Transmitter License (MT.0000380) Illinois Department of Financial and Professional Regulation
320 West Washington Street
Springfield, IL 62786
Telephone: (888) 473-4858 (toll-free)
Website: https://www.idfpr.com/
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section, with any unresolved questions or complaints about eToro USA LLC at (888) 473-4858 (toll-free).
Iowa Money Services License (2018-0141) Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309 Telephone: 1-515-281-4014 Email: idobcomplaints@idob.state.ia.us Website: http://www.idob.state.ia.us
Kansas Money Transmitter License (MT.0000239) Kansas Office of the State Bank Commissioner
700 SW Jackson St., Suite 300
Topeka, KS 66603
Telephone: (785) 380-3939
Website: http://www.osbckansas.org
Kentucky Money TransmitterLicense (SC819229) Department of Financial Institutions Non-DepositoryDivision1025 Capital Center Drive, Suite 200 Frankfort, KY 40601Telephone: (800) 223-2579Email: kfi@ky.gov
Website: https://kfi.ky.gov/
Louisiana Virtual Currency Business Activity License (1769299) Louisiana Office of Financial Institutions
8660 United Plaza Blvd, 2nd Floor
Baton Rouge, LA 70809
Telephone: (225) 925-3828
Email: complaints@ofi.la.gov
Website: http://www.ofi.state.la.us/
Maryland Money Transmitter License (1769299) Maryland Commissioner of Financial Regulation
500 N Calvert Street, Suite 402
Baltimore, Maryland 21202
Telephone: (410) 230-6155
Email: CSU.Complaints@maryland.gov
Website: https://www.dllr.state.md.us/finance/
See disclosure below
Michigan Money Transmitter License (MT0024795) Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Telephone: (877) 999-6442
Email: DIFSComplaints@michigan.gov
Website: http://www.michigan.gov/difs
Minnesota Money Transmitter License (MN-MT-1769299) Department of Commerce
Financial Institutions Division
85 7th Place East Suite 500
St. Paul, MN 55101
Telephone: 1-800-657-3602
Email: consumer.protection@state.mn.us
Website: http://mn.gov/commerce
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or Customer Service Center. If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file it by contacting the Minnesota Department of Commerce. To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600.
Please note the following disclosures associated with virtual currency: Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Mississippi Money Transmitter License Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, Mississippi 39236-2129
Telephone: 1-800-844-2499 Email: Customer.Assistance@occ.treas.gov
Website: http://www.dbcf.state.ms.us
Nebraska Money Transmitter License Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732
Telephone: (402) 471-2171 or (877) 471-3445
Website: https://ndbf.nebraska.gov/
New Hampshire Money Transmitter License (24248-MT) Banking Department Consumer Credit Division
53 Regional Drive, Suite 200
Concord, NH 03301
Telephone: (603) 271-3561
Website: https://www.nh.gov/banking/index.htm
New York Money Transmitter License
Virtual Currency License
New York State Department of Financial Services
1 State Street
New York, NY 10004-1511
Telephone: (800) 342-3736
Email: consumers@dfs.ny.gov
Website: www.dfs.ny.gov/
See disclosure below
New Mexico Money Transmitter License New Mexico Regulation & Licensing Department
Financial Institutions Division
Toney Anaya Bldg., 2550 Cerrillos Road
Santa Fe, NM 87505
If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the New Mexico Regulation & Licensing Department, Financial Institutions Division.
Formal complaints may be submitted via:
1. Website: www.rld.state.nm.us/financialinstitutions
2. Phone: 505-476-4885
3. Mail:
New Mexico Regulation & Licensing Department
Financial Institutions Division
Toney Anaya Bldg., 2550 Cerrillos Road
Santa Fe, NM 87505
North Carolina Money Transmitter License (182621) North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Telephone: 919-733-3016
Website: http://www.nccob.gov
North Dakota Money Transmitter License (MT103394) Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
Telephone: 1-701-328-9933
Email: dfi@nd.gov
Website: http://www.nd.gov/dfi
Ohio Money Transmitter License (OHMT153) Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120 Telephone: 1-866-278-0003 Email: web.dfi@com.ohio.gov Website: http://www.com.ohio.gov/fiin
Oklahoma Money Transmission License Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, OK 73105
Telephone: (405) 521-2782
Fax: (405) 522-2993
Website: www.banking.ok.gov
Oregon Money Transmitter License (30223) Department of Consumer and Business Services
Division of Finance and Corporate Securities
P.O. Box 14480, 350 Winter St. NE, Suite 410
Salem, Oregon 97309-0405
Telephone: 1-866-814-9710
Email: dcbs.dfcsmail@state.or.us
Website: http://dfcs.oregon.gov
Rhode Island Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg. 68-1
Cranston, Rhode Island 02920
Telephone: (401) 462-9503
Email: DBR.BankInquiry@dbr.ri.gov
Website: http://www.dbr.ri.gov/divisions/banking/
South Carolina Money Transmitter License (1769299) South Carolina Office of the Attorney General Money Services Division
1000 Assembly Street, Room 519
Columbia, S.C. 29201
Telephone: (803) 734-4200
Email: scdca@scconsumer.gov
Website: https://www.scag.gov/
South Dakota Money Transmitter License (MT.2159) South Dakota Department of Labor Regulation Division of Banking 217 W Missouri Ave Pierre, SD 57501 Telephone: 1-605-773-3421 Email: banking@state.sd.us Website: http://dlr.sd.gov/banking
Tennessee Money Transmitter License (1769299) Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
​312 Rosa L. Parks Avenue
Nashville, TN 37243
Telephone: (800) 778-4215
Email: tdfi.consumerresources@tn.gov
Website: https://www.tn.gov/tdfi/mortgage-consumer-lending/money-transmitter.html
Please note that this license and the required surety bond do not cover the transmission of virtual currency. eToro is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

 

Texas Money Transmitter License (3181) Department of Banking
2601 N. Lamar Blvd
Austin, Texas 78705
Telephone: 1-877-276-5554
Email: consumer.complaints@dob.texas.gov
Website: http://www.dob.texas.gov/
If you have a complaint, first contact the eToro USA LLC Customer Service Center, by telephone at 1-888-271-8365, or visit our website at https://www.etoro.com/en-us/. If you still have an unresolved complaint regarding the Company’s money transmission or virtual currency activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
Vermont Money Transmitter License (100-126) Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101 Telephone: 1-888-568-4547 Email: dfr.bnkconsumer@state.vt.us Website: http://www.dfr.vermont.gov
Virginia Money Order Seller and Money Transmitter License (MO-479) Bureau of Financial Institutions, State Corporation Commission
1300 East Main Street, 8th Floor
Richmond, Virginia 23218-0640
Telephone: 1-800-552-7945 (Toll-Free)
Email: bfiquestions@scc.virginia.gov
Website: https://www.scc.virginia.gov/pages/Bureau-of-Financial-Institutions
eToro USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).
Washington Money Transmitter License (550-MT-115893) Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200 Telephone: 1-877-746-4334 Website: http://www.dfi.wa.gov/ You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) business days of receipt of a written request for refund unless any of the following occurs: (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; (iii) eToro has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or (iv) eToro is otherwise barred by law from making a refund.
Fraudulent transactions may result in the loss of your money with no recourse. In addition, please note the following disclosures associated with transactions with virtual currency: •A schedule of all fees and charges can be found here: https://www.etoro.com/en-us/customer-service/market-hours-fees/. All fees and charges are disclosed prior to completing your transaction, and the fees and charges are assessed at the time of the transaction. •Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. •Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Additionally, the nature of virtual currency may lead to an increased risk of fraud or cyber attack, and the value of your virtual currency stored with eToro may be irretrievably stolen. •eToro is not liable for unauthorized, mistaken, or accidental transfers. If you mistakenly or accidentally transfer virtual currency, or if an unauthorized transfer occurs or you believe your account has been compromised, you must notify eToro immediately. If you have a complaint about this service, please contact eToro at https://www.etoro.com/en-us/customer-service/ or, for any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: 1. File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm 2. Call: 1-877-RING DFI (1-877-746-4334) 3. Email: CSEnforceComplaints@dfi.wa.gov
West Virginia Money Transmitter License (WVMT-1769299) Division of Banking
1 Players Club Drive, Suite 300
Charleston, West Virginia 25311-1638
Telephone: 1-304-558-2294
Website: http://www.dfi.wv.gov
Wyoming Money Transmitter License (7331) Wyoming Division of Banking
Uniform Consumer Credit Code
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Telephone: (307) 777-7797
Email: wyomingdivisionofbanking@wyo.gov
Website
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or the Customer Service Center.
If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file a written complaint with the Wyoming Department of Banking.
You may print out a copy of the complaint form or contact the Division of Banking and a form will be mailed to you. After completing the form, please mail it to:Wyoming Division of Banking
Uniform Consumer Credit Code
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Telephone number: (307) 777-7797Consumer Complaint Form Mail-in Version

 

FOR MARYLAND RESIDENTS ONLY

eToro USA LLC is licensed as a money transmitter by the Commissioner of Financial Regulation for the State of Maryland (NMLS #:1769299). Verification of the licensing status of eToro USA LLC may be obtained here. The Maryland Commissioner of Financial Regulation will accept all questions or complaints from Maryland residents regarding eToro USA LLC (NMLS #:1769299) at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, Toll-Free Number 1-888-784-0136. Please note that the license issued to eToro USA LLC by the Maryland Department of Labor, Licensing and Regulation does not cover the exchange or transmission of virtual currency. The Maryland Department of Labor, Licensing and Regulation does not currently license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by eToro USA LLC.

FOR NEW YORK RESIDENTS ONLY

eToro NY LLC is licensed and regulated as a Money Transmitter and conducts business involving virtual currency by the New York Department of Financial Services. If you have a complaint, please first contact eToro NY LLC at (888) 271-8365 or Customer Service Center.

After first contacting eToro, if you still have an unresolved complaint regarding the company’s regulated activity, please direct your complaint to: New York Department of Financial Service

Consumer Assistance Unit NYS

Department of Financial Services

One Commerce Plaza Albany, NY 12257

Toll-Free Number: 1-877-226-5697

Please note the following disclosures associated with virtual currency:

  1. Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
  2. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
  3. Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
  4. Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
  5. The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;
  6. There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;
  7. The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
  8. The nature of virtual currency may lead to an increased risk of fraud or cyber attack;
  9. The nature of virtual currency means that any technological difficulties experienced by eToro may prevent the access or use of a customer’s virtual currency; and
  10. Any bond or trust account maintained by eToro for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Additionally, the following further disclosures are applicable to eToro’s virtual currency customers:

  1. You may be liable for unauthorized virtual currency transactions occurring on your eToro Account. For more information regarding the circumstances under which you may be liable for unauthorized virtual currency transactions, please see Section 24 of the eToro Account Agreement.
  2. eToro does not currently support preauthorized virtual currency transfers.
  3. eToro may, from time to time, disclose information concerning your eToro Account to third parties. For more information regarding how eToro collects, uses, stores, shares and protects your information, please see the eToro Privacy Policy.
  4. eToro will not provide periodic account statements to you. However, your transaction history is always available on eToro. It is important for you to understand that it is your sole responsibility to review your transaction history and any notices. You also understand that for the purposes of review and acknowledgment, you agree to be deemed to have reviewed your transaction history and all notices on at least a monthly basis. Your transaction history contains all of your trading activity, including pending transactions, deposits and withdrawals, as well as your fiat currency and virtual currency balances; however, please note that nothing in your transaction history should be treated as a valuation.
  5. After each transaction has been placed, eToro will send you a receipt evidencing your transaction via email. Further evidence of your transactions will be available to you in your transaction history, as discussed above.
  6. eToro reserves the right to change these Terms at any time, with or without advance notice to you, as the case may be.