Licenses & Disclosures

State License Licensing Authority Disclosure
Alabama Money Transmission License (754)
Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104
Telephone: 1-800-222-1253
Email: asc@asc.alabama.gov
Website: www.asc.alabama.gov
 
Alaska Money Transmitter License (AK-MT-011361)
State of Alaska
Division of Banking & Securities
For Alaska Residents Only:

If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:  https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax:  907-465-1230
  2. Email:  msb_licensing@alaska.gov
  3. Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Arkansas Money Transmitter License (116264) Arkansas Securities Department Heritage West Bldg., Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692 Telephone: 1-800-981-4429 Email: info@securities.arkansas.gov Website: www.securities.arkansas.gov
Connecticut Money Transmission License (MT-1769299) Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225 Email: banking.complaints@ct.gov
Website: www.ct.gov/dob
Florida Money Transmitter License (FT230000255) Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399
Telephone: 1-850-487-9687
Website: www.flofr.com
NOTICE: By the Florida Office of Financial Regulation

By granting eToro USA LLC a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies.

* U.S. currency is legal tender backed by the U.S. government.
* Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
* The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
* Holding digital and virtual currencies carries exchange rate and other types of risk.

Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies.

If you have a question or complaint, please contact eToro’s Customer Support at support@etoro.com, by telephone at 1-888-271-8365 or visit our website at support@etoro.com.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about eToro USA LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia Seller of Payment Instruments License (64040) Department of Banking and Finance 2990 Brandywine Road, Suite 200 Atlanta, Georgia 30341 Telephone: 1-888-986-1633 Website: http://www.dbf.georgia.gov
Idaho Money Transmitters License (MTL-237) Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712 OR
P.O. Box 83720
Boise, ID 83720-0031
Phone: 1-888-346-3378
E-Mail: securities@finance.idaho.gov Website: http://www.finance.idaho.gov
Iowa Money Services License (2018-0141) Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309 Telephone: 1-515-281-4014 Email: idobcomplaints@idob.state.ia.us Website: http://www.idob.state.ia.us
Mississippi Money Transmitter License Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, Mississippi 39236-2129
Telephone: 1-800-844-2499 Email: Customer.Assistance@occ.treas.gov
Website: http://www.dbcf.state.ms.us
New Mexico Money Transmitter License New Mexico Regulation & Licensing Department
Toney Anaya Bldg., 2550 Cerrillos Road
Santa Fe, NM 87505
Telephone: 1-202-435-7000
Email: info@consumerfinance.gov
Website: http://www.consumerfinance.gov/complaint
North Carolina Money Transmitter License (182621) North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Telephone: 919-733-3016
Website: http://www.nccob.gov
North Dakota Money Transmitter License (MT103394) Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
Telephone: 1-701-328-9933
Email: dfi@nd.gov
Website: http://www.nd.gov/dfi
Ohio Money Transmitter License (OHMT153) Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120 Telephone: 1-866-278-0003 Email: web.dfi@com.ohio.gov Website: http://www.com.ohio.gov/fiin
Oregon Money Transmitter License (30223) Department of Consumer and Business Services
Division of Finance and Corporate Securities
P.O. Box 14480, 350 Winter St. NE, Suite 410
Salem, Oregon 97309-0405
Telephone: 1-866-814-9710
Email: dcbs.dfcsmail@state.or.us
Website: http://dfcs.oregon.gov
South Dakota Money Transmitter License (MT.2159) South Dakota Department of Labor Regulation Division of Banking 217 W Missouri Ave Pierre, SD 57501 Telephone: 1-605-773-3421 Email: banking@state.sd.us Website: http://dlr.sd.gov/banking
Texas Money Transmitter License (3181) Department of Banking
2601 N. Lamar Blvd
Austin, Texas 78705
Telephone: 1-877-276-5554
Email: consumer.complaints@dob.texas.gov
Website: http://www.dob.texas.gov/
If you have a complaint, first contact eToro’s Customer Support at support@etoro.com, by telephone at 1-888-271-8365 or visit our website at support@etoro.com. If you still have an unresolved complaint regarding the Company’s money transmission or virtual currency activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
Vermont Money Transmitter License (100-126) Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101 Telephone: 1-888-568-4547 Email: dfr.bnkconsumer@state.vt.us Website: http://www.dfr.vermont.gov
Washington Money Transmitter License (550-MT-115893) Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200 Telephone: 1-877-746-4334 Website: http://www.dfi.wa.gov/ You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) business days of receipt of a written request for refund unless any of the following occurs: (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; (iii) eToro has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or (iv) eToro is otherwise barred by law from making a refund.
Fraudulent transactions may result in the loss of your money with no recourse. In addition, please note the following disclosures associated with transactions with virtual currency: •A schedule of all fees and charges can be found here: https://www.etoro.com/en-us/customer-service/market-hours-fees/. All fees and charges are disclosed prior to completing your transaction, and the fees and charges are assessed at the time of the transaction. •Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. •Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Additionally, the nature of virtual currency may lead to an increased risk of fraud or cyber attack, and the value of your virtual currency stored with Coinbase may be irretrievably stolen. •eToro is not liable for unauthorized, mistaken, or accidental transfers. If you mistakenly or accidentally transfer virtual currency, or if an unauthorized transfer occurs or you believe your account has been compromised, you must notify eToro immediately. If you have a complaint about this service, please contact eToro at https://www.etoro.com/en-us/customer-service/ or, for any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: 1. File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm 2. Call: 1-877-RING DFI (1-877-746-4334) 3. Email: CSEnforceComplaints@dfi.wa.gov
West Virginia Money Transmitter License (WVMT-1769299) Division of Banking
1 Players Club Drive, Suite 300
Charleston, West Virginia 25311-1638
Telephone: 1-304-558-2294
Website: http://www.dfi.wv.gov