eToro USA LLC is licensed by the Illinois Department of Financial and Professional Regulation (IDFPR) as a money transmitter. The IDFPR does not license or regulate services related to virtual currency, including, but not limited to, transmission or exchange of virtual currency which may be conducted by eToro.
If you have complaints with respect to any aspect of the money transmission activities conducted by eToro or suspect that eToro has violated any law, you may contact the IDFPR at (888) 298-8089.
Note that eToro’s ability to provide services to individuals in Illinois may be revoked or suspended at any time.
If you have a complaint, first contact eToro’s customer service via email at support@eToro.com or via phone 1-888-271-8365 and we will do our best to resolve the issue promptly. If you still have an unresolved complaint regarding eToro’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Telephone: 1-877-276-5554 (toll-free)
Texas customers may go to www.dob.texas.gov for information on filing complaints about our money transmission or currency exchange product or service.