| State | License | Licensing Authority | Disclosure |
|---|---|---|---|
| Alabama | Money Transmission License (754) |
Alabama Securities Commission
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| Alaska | Money Transmitter License (AK-MT-011361) |
State of AlaskaDivision of Banking & Securities |
For Alaska Residents Only:
If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call 907-465-2521 |
| Arkansas | Money Transmitter License (116264) | Arkansas Securities Department Heritage West Bldg., Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692 Telephone: 1-800-981-4429 Email: info@securities.arkansas.gov Website: www.securities.arkansas.gov | |
| Connecticut | Money Transmission License (MT-1769299) | Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800 Telephone: 1-800-831-7225 Email: banking.complaints@ct.gov Website: www.ct.gov/dob |
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| Florida | Money Transmitter License (FT230000255) | Office of Financial Regulation 200 E. Gaines St. Tallahassee, FL 32399 Telephone: 1-850-487-9687 Website: www.flofr.com |
NOTICE: By the Florida Office of Financial Regulation
By granting eToro USA LLC a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies. * U.S. currency is legal tender backed by the U.S. government. Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies. If you have a question or complaint, please contact eToro’s Customer Support at support@etoro.com, by telephone at 1-888-271-8365 or visit our website at support@etoro.com. Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about eToro USA LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free). |
| Georgia | Seller of Payment Instruments License (64040) | Department of Banking and Finance 2990 Brandywine Road, Suite 200 Atlanta, Georgia 30341 Telephone: 1-888-986-1633 Website: http://www.dbf.georgia.gov | |
| Idaho | Money Transmitters License (MTL-237) | Idaho Department of Finance 800 Park Blvd., Suite 200 Boise, ID 83712 OR P.O. Box 83720 Boise, ID 83720-0031 Phone: 1-888-346-3378 E-Mail: securities@finance.idaho.gov Website: http://www.finance.idaho.gov |
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| Iowa | Money Services License (2018-0141) | Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309 Telephone: 1-515-281-4014 Email: idobcomplaints@idob.state.ia.us Website: http://www.idob.state.ia.us | |
| Mississippi | Money Transmitter License | Department of Banking and Consumer Finance P.O. Box 12129 Jackson, Mississippi 39236-2129 Telephone: 1-800-844-2499 Email: Customer.Assistance@occ.treas.gov Website: http://www.dbcf.state.ms.us |
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| New Mexico | Money Transmitter License | New Mexico Regulation & Licensing Department Toney Anaya Bldg., 2550 Cerrillos Road Santa Fe, NM 87505 Telephone: 1-202-435-7000 Email: info@consumerfinance.gov Website: http://www.consumerfinance.gov/complaint |
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| North Carolina | Money Transmitter License (182621) | North Carolina Commissioner of Banks 4309 Mail Service Center Raleigh, NC 27699-4309 Telephone: 919-733-3016 Website: http://www.nccob.gov |
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| North Dakota | Money Transmitter License (MT103394) | Department of Financial Institutions 2000 Schafer Street, Suite G Bismarck, ND 58501-1204 Telephone: 1-701-328-9933 Email: dfi@nd.gov Website: http://www.nd.gov/dfi |
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| Ohio | Money Transmitter License (OHMT153) | Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120 Telephone: 1-866-278-0003 Email: web.dfi@com.ohio.gov Website: http://www.com.ohio.gov/fiin | |
| Oregon | Money Transmitter License (30223) | Department of Consumer and Business Services Division of Finance and Corporate Securities P.O. Box 14480, 350 Winter St. NE, Suite 410 Salem, Oregon 97309-0405 Telephone: 1-866-814-9710 Email: dcbs.dfcsmail@state.or.us Website: http://dfcs.oregon.gov |
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| South Dakota | Money Transmitter License (MT.2159) | South Dakota Department of Labor Regulation Division of Banking 217 W Missouri Ave Pierre, SD 57501 Telephone: 1-605-773-3421 Email: banking@state.sd.us Website: http://dlr.sd.gov/banking | |
| Texas | Money Transmitter License (3181) | Department of Banking 2601 N. Lamar Blvd Austin, Texas 78705 Telephone: 1-877-276-5554 Email: consumer.complaints@dob.texas.gov Website: http://www.dob.texas.gov/ |
If you have a complaint, first contact eToro’s Customer Support at support@etoro.com, by telephone at 1-888-271-8365 or visit our website at support@etoro.com. If you still have an unresolved complaint regarding the Company’s money transmission or virtual currency activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov. |
| Vermont | Money Transmitter License (100-126) | Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101 Telephone: 1-888-568-4547 Email: dfr.bnkconsumer@state.vt.us Website: http://www.dfr.vermont.gov | |
| Washington | Money Transmitter License (550-MT-115893) | Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200 Telephone: 1-877-746-4334 Website: http://www.dfi.wa.gov/ | You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) business days of receipt of a written request for refund unless any of the following occurs: (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; (iii) eToro has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or (iv) eToro is otherwise barred by law from making a refund. Fraudulent transactions may result in the loss of your money with no recourse. In addition, please note the following disclosures associated with transactions with virtual currency: •A schedule of all fees and charges can be found here: https://www.etoro.com/en-us/customer-service/market-hours-fees/. All fees and charges are disclosed prior to completing your transaction, and the fees and charges are assessed at the time of the transaction. •Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. •Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Additionally, the nature of virtual currency may lead to an increased risk of fraud or cyber attack, and the value of your virtual currency stored with Coinbase may be irretrievably stolen. •eToro is not liable for unauthorized, mistaken, or accidental transfers. If you mistakenly or accidentally transfer virtual currency, or if an unauthorized transfer occurs or you believe your account has been compromised, you must notify eToro immediately. If you have a complaint about this service, please contact eToro at https://www.etoro.com/en-us/customer-service/ or, for any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: 1. File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm 2. Call: 1-877-RING DFI (1-877-746-4334) 3. Email: CSEnforceComplaints@dfi.wa.gov |
| West Virginia | Money Transmitter License (WVMT-1769299) | Division of Banking 1 Players Club Drive, Suite 300 Charleston, West Virginia 25311-1638 Telephone: 1-304-558-2294 Website: http://www.dfi.wv.gov |