Customer Service Representative
eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.
What will you be doing?
- Provide first level support to the company’s clients by chat, e-mail and phone.
- Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines.
- Represent the company and product at the highest possible level and provide a “WOW” professional and service experience
- Have a basic understanding of the financial markets
- Have experience working in customer service
- Have service Orientation
You must also possess the following qualities:
- Have phenomenal inter-personal skills
- Be a real team player
- Have high motivation to succeed and contribute
This is a shift-based position -
Sunday through Friday. 5 shifts per week. 08:00 -16.00 / 16.00-00.00