Customer Success Agent-Italian speaker

description

Work closely with Club members to ensure they are satisfied with the services they received

  • Make sure that they are aware of and properly utilizing the benefits they are entitled to
  • Constantly stay in tune with what the customer needs and what their challenges are and work with them to specifically overcome them.
  • As a Customer Success Agent you will work in the eToro Club team to stimulate upgrades and

reduce downgrades by:

1. Integrating Training & Support - to make sure that club members are taken through the system

and trained in the product's use, ensuring a fully engaged, positive and valuable experience.

2. Integrating Technology - learn and understand the external services provided to club members

in order to educate them on how to properly make use of them.

3. Respond to incoming questions or queries and direct them to the relevant teams if they are

outside the scope of customer success

4. Proactively identify and reach out to club members who are not benefiting from the offering

and close any gaps in understanding

requirements

Native/fluent written and conversational Italian

  • Empathy
  • Resourcefulness
  • Excellent communication skills
  • Strong Relationship-Builder
  • Basic technical acumen
  • Self-motivation

It would be nice you have:

  • Experience in a customer facing role 
  • Good conversational English
  • Experience working in financial services
  • Speak an additional language

This is a full time position- working days are Monday-Friday

Israel office
location
CF
department
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