Tech Support

description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading and machine-learning-powered investment products.

eToro’s award-winning trading and investing platform is at the forefront of Fintech technology. Our Research and Development department develops cutting-edge technologies, focusing on field-relevant areas, such as blockchain and artificial intelligence. We promote an organizational culture which is both professional and fun.

What you’ll be doing

  • Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues while maximizing customer satisfaction.
  • Respond to, resolve and document all incoming cases reported by End-users via telephone, ticketing system and other support channels as required
  • Provide global internal support for the entire organization (Locally and Remotely)
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP etc
  • Manage users and permissions in Active Directory, Google Apps, VPN, internal systems - files servers, Anti-Virus, Terminal Services etc
  • Identify and escalate priority issues per Client specifications
  • Monitor customers for Incidents that require investigation, diagnosis and resolution. Ensure incidents are correctly classified and updated on a regular basis. Work to customer SLA to ensure service is restored quickly to the end user
  • Be on the lookout for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved 
  • and future recurring issues can be avoided
  • Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles
  • Stay current with the ongoing expansion and development of the company - be aware of system information, changes and updates

 

requirements
  • Strong technical abilities in many diverse technical fields, basic understanding of Windows environment, Active Directory services, Networking
  • Working knowledge of computer hardware and physical device interfaces, experience with managing systems on Virtual platforms
  • Ability to multi task
  • Ability to work effectively in a team structure
  • Strong verbal and written communication skills (English).
Israel office
location
R&D
department
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