LivePerson Inc. is a global technology company headquartered in New York City. The firm is engaged in the development of conversational commerce and AI software. The firm is known for its Conversational Cloud platform, which allows consumers to effortlessly connect with brands and receive fast, accurate answers to their queries. LivePerson Inc was founded in 1995 and operates internationally.
The company serves around 18,000 customers worldwide including HSBC, Orange, and GM Financial. Operating through both business and consumer segments, the firm enables brands and customers to connect through a sophisticated intelligence engine that powers online and mobile messaging technologies and facilitates online transactions. The platform harnesses human, AI, and bot-powered messaging on mobile apps, online platforms, SMS, and social media, as well as third-party consumer messaging platforms.
The firm has been empowering B2C electronic messaging for many years, starting when the firm’s founder and CEO, Robert LoCascio, invented the live chat function now common on company websites. The firm was named one of the World’s Most Innovative Companies in 2020 by Fast Company. LivePerson Inc is listed on the NASDAQ, where it trades under the stock ticker LPSN.
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