Downloading, installing and your access to and use of our websites, applications and trading platforms constitutes your acceptance of the Policy and any other legal notices and statements contained on this website, our platforms and/or our applications. Your use of the eToro websites, platforms and applications is governed by the version of the Policy in effect on the date each eToro website is accessed by You. Please feel free to contact our customer support team at https://www.etoro.com/customer-service/ for any clarifications before You continue to use our websites and platforms.
When do we collect information from you?
We collect information from you when you (a) open an account and provide us with Information through electronic registration forms; (b) make a transaction with us including when you deposit and withdraw funds; Additionally, from time to time, we may collect Information about you from third party entities such as information about your credit history agencies. The Information we collect directly from you includes Information required to communicate with you such as your address, phone number, e-mail. Furthermore, we may collect other identifiable Information such as your full name, gender, address, date of birth, identification number, passports, identity card, driver’s license, social security number and/or other identification number and your payment means such as your credit card, e-wallet, bank account details etc.. We may also need to evaluate your trading experience, average annual income, estimated net worth and make an assessment about your risk factor.
How do we collect Information?
How do we use the Information collected?
Use of Information
We use your personal details and information obtained from other sources for the purpose of satisfying regulatory and legal requirements, for marketing, administration and customer services, to ensure that the content and services that we offer are tailored to your needs and interests. We keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents. Generally, we require that third party organizations who handle or obtain personal information as service providers acknowledge its confidentiality and undertake to respect an individual’s right to privacy and comply with Data Protection principles including this Policy. For example, We may also use this Information to establish and set up your trading account, issue an account number, issue a password, log your activity and contact you from time to time.
We or agents acting on our behalf may perform identity, money laundering and fraud prevention checks and may pass your details onto other group companies and other organizations (including law enforcement agencies) involved in fraud prevention and detection who may use your information in the same way and/or investigate your credit standing and in doing so may contact banks, financial institutions and credit reference agencies.
The Information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you. Should you ever deactivate your account with us, we will keep your information on file, but only use it to comply with regulatory requirements and to contact you occasionally with the option to reactivate your account. Please note that you may opt out of our Information sharing policies at any time by notifying us of your desire to do so as explained below;
We may use the information you provide us to send you SMS or email communications for you to view, this includes, but is not limited to, margin calls or other information.
By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information, for the above purposes, to countries or jurisdictions which may not provide the same level of data protection as your country of residency.
We do not disclose or share Information about any of our users (whether active or inactive) to any affiliated third parties or non-affiliated third parties other than in the manner and entities set forth below:
- To service providers for the purpose of opening, operating and servicing your account. Such service providers may include attorneys, accountants, auditors, financial and other professionals, whether within or outside the European Economic Area. Such Personally Identifiable Information may also be used for marketing purposes, or to conduct market research for Us or other companies in our group that may use the personal data to bring to your attention products and services that may be of interest to you and also to assist in the efficient provision of our services to you.
- To respond to a subpoena or court order, judicial process or to regulatory authorities, either having jurisdiction over us or over our customers/users; and
- To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities.
eToro Social Trading Platform and information which does not constitute Personal Information
eToro is a real-time social trading platform, which integrates rich community and social characteristics into the trading platform. As part of the eToro traders’ network, traders who choose to be part of the community share their strategies and performance with the community. The amount traded is never disclosed and all traders are required to agree to be part of the network and share their strategies and performance.
Downloading, installing and your access to and use of our websites, applications and trading platforms constitutes your agreement and acknowledge that the following information and content shall be considered non-confidential and non-proprietary information (other than your personal data as described below, collectively, the “Content”) and shall be publicly shown on eToro’s websites, platform and applications: your username, your picture/avatar (if provided), your state of residency, gender, networks, list of users who follow You, users who copies You etc., list of users You follow or copy, and any network status/posts/blogs and any other content options that enable our users to interact amongst themselves, including without limitation content and information You post on the eToro community, comments, feedback, postings, blogs and/or all Information that You provide to Us via our website and/or by email, fax or telephone and in addition if you have elected to use one of our social networks applications (such as Facebook, Tweeter, G+ etc.), our application will access to your social network account general information which includes your name and username in such social network, profile picture, gender, networks, user ID, list of friends, and any other information You have shared with “everyone” on such social network. Additional information may be collected in specific social networks campaigns as shall be specified in the terms and conditions applicable to such campaign. .
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Third Party Data Collection
When you use or connect to eToro website or download eToro mobile app by or through a Third Party Platform, such as Facebook or other social networking site, you allow us to access and/or collect certain information from your Third Party Platform profile/account (such as your Facebook account) or via any cookies placed on your device by such Third Party Platform as permitted by the terms of the agreement and your privacy settings with the Third Party Platform. We will share such information with the Third Party Platform for their use as permitted by the terms of the agreement and your privacy setting with the Third Party Platform.”
We will share some of the information we collect from you upon install of the mobile app with vendors and other service providers who are engaged by or working with us in connection with the operation of the services we provide to you and/or for analytics purposes which may require the reproduction and display of such information in an aggregated and anonymized manner such that will not in any way identify you.
Third Party Data Collection – Actions
Security and Integrity of Information
We protect your Information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. We restrict access to Information at our offices so that only officers and/or employees who need to know the Information have access to it.
This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any information held will be governed by our most current Policy.
Updating Your Information
In the event that you believe our Information is in anyway inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary.