Back Office Administrator - Cashouts Team

description

About:

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.


Responsibilities:

  • Processing of clients cashouts - Approval, Preparation and Execution
  • Monitoring of clients cashouts and handling any issues
  • Monitoring & reconciling data between payment providers and internal systems
  • Handling communication with clients via tickets on any cashout issues / requests
  • Working in accordance with internal policies and procedures
  • Improving operational processes
  • Managing a good communication with other internal departments
  • Weekly and monthly reporting to Management
requirements

Requirements:

  • Experience in back office and CRM systems 
  • Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling
  • Good knowledge of Excel and other Microsoft Office tools.
  • High level of English language.
  • Capacity to work under pressure and with strict deadlines.
  • Strong sense of professionalism, organizational and analytical skills.
  • Self-learner and highly motivated individual.
  • Excellent written and verbal communication skills.
  • Relevant academic degree – Advantage.
  • Statistical analyses experience - Advantage
  • No shifts required - only normal working daily hours
Cyprus Office
location
Operations
department
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