Freshworks Inc - Class A is a globally operating software company that designs and develops cloud-based business software. Freshworks' extensive suite of products cater to multiple business functions, including customer service, IT service management, and CRM. Its software is used by businesses ranging from startups to enterprises.
Within the technology sector, Freshworks has crafted a niche for itself with a service-oriented approach. It specialises in broad business areas such as customer engagement. While Freshworks operates independently, it has strategic partnerships globally and a wide customer base.
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