IT Service Specialist

About etoro:

etoro is the platform where you can trade, invest, save, and spend. Founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way, we've built a regulated, Nasdaq-listed platform used by millions of people in 75 countries.

We believe there is power in shared knowledge. By combining the collective intelligence of our community with AI-powered tools, we've created a collaborative investment community designed to help you grow your knowledge and wealth.

On etoro, you can hold a range of traditional and innovative assets and choose how you invest: trade directly, invest in a portfolio, copy other investors, or invest with an AI agent. Visit our Media Centre for the latest news.

You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?

• Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
• Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
• Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
• Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
• Write scripts to optimize automation across the organization.
• Troubleshoot software applications and operating system issues for seamless IT operations.
• Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
• Create procedures and create new documentation for both technical and end-user roles.
• Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
• Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
• Provide comprehensive support to our entire organization, both locally and remotely.
• Collaborate with vendors to procure hardware and software solutions as needed.
• Stay updated on industry trends and advancements to recommend improvements in IT systems.

Want to join? You'll need:

• UP to 3 years of proven experience as an IT Support Specialist or similar role.
• Strong technical abilities in diverse technical fields (Windows, Mac environment, Networking, Security and Monitoring System)
• Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure.
• Knowledge of scripting (PowerShell / JSON / Jenkins)
• Proven experience with AI tools in daily tasks and workflows.
• Experience with managing systems on Virtual platforms (including clouds)
• Basic understanding of networking concepts and protocols.
• Excellent problem-solving and communication skills.
• Experience working with global teams, able to work both independently and collaboratively.
• Ability to multitask.
• Ability to work effectively under pressure, manage multiple priorities, and consistently meet SLA targets.
• Customer-focused with a strong commitment to providing exceptional support.
• Team Player.

Our Hiring Philosophy:

At etoro, AI is changing how we build, work and make decisions, and our hiring approach reflects that. We are building an AI-first organisation where people are encouraged to use AI thoughtfully.

That starts with how we hire. Throughout our recruitment process, we may use AI-enabled tools, including interview notetakers and other technologies that help us capture information accurately, improve consistency and create a better experience for candidates and interviewers. These tools support our feedback and assessment outcomes. Hiring decisions remain grounded in running fair and consistent interview processes, human judgement, critical thinking, and thorough evaluation of experience, ability and motivation that are aligned to our business and role requirements.

We also want candidates to be comfortable working with AI. Depending on the role, we may explore how you use AI tools in your day-to-day work, how you think about their opportunities and limitations, and how you would contribute to etoro’s continued AI build-out.

For us, being AI-first is not about replacing human judgement. It is about combining human expertise, creativity and accountability with technology that helps us do our best work and accelerate our growth. In the end, that's what we're hiring for: human insight, supercharged by AI.