Global Technical Support Manager

description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading and machine-learning-powered investment products.

eToro’s award-winning trading and investing platform is at the forefront of Fintech technology. Our Research and Development department develops cutting-edge technologies, focusing on field-relevant areas, such as blockchain and artificial intelligence. We promote an organizational culture that is both professional and fun.

 

What you’ll be doing:

As Global Technical support Manager for Company employees, you will

  • Oversee installation, configuration, and maintenance of operating systems software, etc
  • Manage and coordinate the global technical support team and serve as a focal point for other departments within the company
  • Manage internal client expectations and achieve full client satisfaction
  • Responsible for meeting support SLAs, KPIs, internal organization IT communication 
  • Analyze business technical service needs and propose solutions
  • Purchase supplies (hardware, software, licensing, etc)
  • Stay current with daily tasks and projects
requirements

Want to join? If you have:

  • 4-5 years of related IT management experience
  • Strong verbal and written communication skills (English).
  • Experience with global team management
  • Experience with supporting large organizations
  • Excellent time management and prioritization of work tasks under pressure 
  • Talent Management includes recruiting, team building, training, mentoring, and performance management
  • Strong communication, presentation, and documentation skills
  • Willingness to engage with business users and other technical teams globally
  • Experience with Windows environment, Active Directory services, Networking, and cloud
  • Experience with Linux/Mac environments
  • Working knowledge of Google Apps platform (GSuite)
  • Working knowledge of computer hardware and physical device interfaces, experience with managing system
Israel office
location
IT
department
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