eToro is a multi-asset investment platform that empowers people to grow their knowledge and wealth as part of a global community of successful investors. eToro was founded with the vision of opening up the global markets so that everyone can trade and invest in a simple and transparent way. Today, we are a global community of more than 24 million registered users who share their investment strategies; and anyone can follow the approaches of those who have been the most successful. Due to the simplicity of the platform users can easily buy, hold and sell assets, monitor their portfolio in real time, and transact whenever they want.
The person in this role will be a key member of the eToro US Marketing Team, responsible for managing the responsive social media and community management strategy. You will work closely with the customer service team and oversee the in-bound communications from customers and the eToro community. This role will own the customer-relations side of our social media presence in the US.
The ideal candidate will be experienced with listening, monitoring, and analyzing audience behavior, gaining consumer feedback, and improving existing relationships across our internal community and social media channels.
What you’ll be doing:
- Respond to comments and user queries on social media channels and the eToro community in a timely manner
- Monitor, track and alert on feedback from users on social channels for customer service, and product teams among others
- Build relationships with customers and identify users who can be groomed as ambassadors of the brand
Want to join? You’ll need:
- 2-4 years experience experience in customer service, community management or a similar role
- Understanding of online community etiquette and social language
- Attention to detail, ability to multitask and critical-thinker
- Excellent writing skills and verbal communication skills
- Authorized to work in the United States