eToro is the leading global investment platform that makes online trading and investing accessible to everyone. More than 20 million registered users are already using eToro’s platform to participate in markets old and new, from traditional stocks and commodities to cutting-edge cryptoassets. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
We are looking for a Community Specialist to join our team!
We seek a candidate with the ability to listen, monitor, and analyze audience behavior, gain consumer feedback, and improve existing relationships across our internal community and social media channels.
- Respond to comments and user queries on social media channels and the eToro community in a timely manner
- Monitor, track and alert on feedback from users on social channels for customer service, and product teams among others
- Build relationships with customers and identify users who can be groomed as ambassadors of the brand
This position requires certain skills and know-how. These are:
- Excellent writing skills and verbal communication skills
- Very strong if not perfect command of the English language
- Experience in customer service, community management or a similar role
- Strong ability to think on feet
- Attention to detail, ability to multitask and critical-thinker
- Excellent teamwork and cooperation
- Understanding of online community etiquette and social language
- Fair to a deep knowledge of the eToro platform, features and processes.
- Creative knowledge for content creation and execution (videos etc)