Senior Tier 3 Engineer


What You'll Do:


  • Debugging an advanced troubleshooting of variety of system’s components
  • Research and evaluate the business impact of customer’s incidents using cutting edge dev-tools.
  • Develop in-house solutions to improve monitoring , research based on large BI data.
  • Lead the escalation from customers in the R&D.
  • Work with a shared repository contains all relevant configuration changes, data and architecture.
  • Own production business components pro actively monitoring and tracking
  • Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
  • Have the flexibility to cover non-standard work hours as needed
  • 3-5 years in a Tier 3/L3 or above, Technical Support/QA/Dev related role at a SaaS company
  • Familiar with OOP languages such as C# / Java.
  • SQL Skills (ability to write and demonstrate SQL queries/scripts)
  • Excellent written and verbal communication skills in English.
  • Desire to constantly grow technical skills
  • High attention to detail and ability to stay organized in a fast-paced, complex environment

Would be a great advantage if you bring:

  • Graduate students Computer Science / Information Systems / Software Engineering
  • Knowledge of web development( frontend and backend architecture).
  • Monitoring and infrastructure knowledge such as Splunk, Kibana, Grafana, Elastic search
  • Familiarity with Jira & Salesforce
  • Networking Skills (Fiddler, Charles, Wireshark, etc’)
  • Experience in Fintech companies / products.
Israel office