Last Updated: 26 August 2025

This Privacy Policy (the “Policy“) explains how each of eToro AUS Capital Ltd and eToro Asset Management Ltd (collectively “eToro“, “we” or “us“) collects, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to personal information collected via our websites, mobile applications, and other online products and services (collectively, the “Services“) as well as through other interactions you have with us, directly or indirectly.

The Services include: (i) the eToro social trading platform for investing in stocks, ETFs, crypto, and CFDs; (ii) the eToro Money App for payments, e-money accounts, debit cards, and the eToro Money Crypto Wallet; (iii) eToroX Digital Asset Exchange; and (iv) any other platform or service offered by an eToro Entity. All accounts in (i)–(iv) are referred to as an “eToro Account” under this Policy. “eToro Entity” refers to members of the eToro Group Ltd.

We encourage you to read the Policy carefully as it forms part of the relevant eToro’s terms and conditions, terms of business, agreement with you and/or terms of use, as the case may be as you ordinarily would have to accept before accessing eToro services.

If you accept or agree to this Policy on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or entity. In such cases, references to “you” or “your” refer to that entity.

Application of this Policy

The Policy also applies to your personal data as well as personal data of each of your authorised representative and about other persons or entities where this personal data is collected in the course of providing the Services (such as directors of corporate clients).

1. Summary: Open and Transparent Management of Personal Information (APP 1)

We are committed to managing personal information in an open and transparent way. This Policy outlines:

The kinds of personal information we collect and hold;
How we collect and hold it;
The purposes for which we collect, hold, use, and disclose it;
How you can access and correct your personal information; and
How to lodge a complaint and how we deal with complaints.

2. Anonymity and Pseudonymity (APP 2)

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym. However, for regulatory and security reasons, identification is required for most Services we provide.

3. Collection of Solicited Personal Information (APP 3)

We only collect personal information for a number of purposes that are reasonably necessary for our functions or activities. This includes:

Your name, contact details, and identification documents;
Financial details for processing transactions;
Trading history and preferences; and
Information required to meet Know Your Customer (KYC) and anti-money laundering and counter-terrorist financing (AML/CTF) obligations.

We only collect your personal information by lawful and fair means. We’ll generally collect your personal information:

Directly from you, for example, when you apply for or request information in relation to a product or service online or over the phone;
During the course of our relationship with you, which may include recording your interactions with us;
Through identification documents you provide us; and/or
Through public sources, information brokers, related companies and third parties.

The information we collect and hold is stored electronically and physically both at our own premises, and where relevant, with our related companies and service providers. eToro is committed to protecting the personal information we hold about you from misuse, loss, and unauthorised access. Some of the ways we do this are by:

Combining or linking information from different interactions or sources;
Using firewalls, encrypting, using 2-factor authentication and password protecting your personal information;
Restricting employee access to our databases based on their roles and responsibilities; and
Requiring our employees to complete privacy training.

When You Sign Up or Register for an eToro Account or Services

If you sign up for an eToro Account or other Services, we will collect basic information about you. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook or Google (see “Information We Collect from Other Sources” below). We will use the information that we collect about you to:

Create and maintain your eToro Account;
Allow you to log in to eToro; and
Contact you about your eToro Account and/or our Services (this may include marketing emails).

When You Provide Information to Build Your Profile

Once you have created an eToro Account, we will ask you to provide additional information to allow you to make use of certain functions. We will ask you to provide a copy of an identification document, such as a passport, residency permit, visa or national identity card, a utility bill and such other documents as may be required by us in order to comply with our regulatory obligations and to verify your identity. Further details about the identification process can be found in our terms and conditions, terms of business and/or terms of use or client/customer agreement, as the case may.

Please note that if you choose to provide additional information about yourself to complete your “ Profile ”, then the information we ask for include your gender, date of birth, place of birth, addresses, nationality, citizenship, TFN (when we are permitted) and residency status, and information about your experience trading, education, source of income, investment aims and appetite, occupation, employer and employment position, annual income, investment portfolio, total cash and assets that can be readily invested and other details or questions as may be required in the Profile creation and the process may be amended by us from time to time. If you decide not to provide your TFN, we may not be able to provide you with the product or service that you have requested.

It is optional for you to do so but for legal and regulatory reasons you will be unable to proceed to use certain features unless you provide further information.

We will use the information you provide in your profile to:

verify your identity and carry out checks that we are required to conduct by applicable laws and regulations, including without limitation, “know your customer” (KYC), anti-money laundering, counter-terrorist financing, fraud, sanctions and checks required by Anti=Money Laundering and Counter-Terrorist Financing laws;
contact you on matters related to your eToro Account, including to request any additional information or documentation;
provide you with notices related to your eToro Account, general updates, market updates and other marketing materials, including about the Services offered by eToro;
tailor the products and services offered through the Site to you, including without limitation, to perform any target market, suitability or appropriateness assessments for using our services and/or products, such as our high-leveraged trading services and Social Trading Features;
assess your risk score, which indicates your level of risk appetite when trading with eToro, according to measures determined by eToro;
assess whether you qualify as a professional client, wholesale client or other specific category of client;
set up security measures to secure your account, including without limitation, to carry out two-factor authentication (“2FA”); and
provide the Services.

You can update your profile at any time by visiting the “Account” page in the Settings menu when logged into your eToro Account. We recommend that you update your profile regularly, to ensure that the eToro functions offered to you are appropriate for your current circumstances. You further agree to update such information upon eToro’s request, if eToro considers the information provided as untrue, incorrect, incomplete and/or inconsistent with other information provided by you at any time. You acknowledge that we may rely on such information and that you may be responsible for any damages or losses you suffer which may result from any inaccuracies, including without limitation, the inappropriateness of our Services to your Profile. You do not have to complete your Profile and therefore do not have to provide the information; however, if you choose not to, we will be unable to offer eToro’s full functionality to you.

4. Dealing with Unsolicited Personal Information (APP 4)

If you provide us with personal information that we have not requested then we will only retain the information that we are entitled or required to hold because of the products and services we provide or to confirm if we are entitled to held it. However, if this additional information is surplus to our requirements but is provided to us in a manner where it is combined with information that we are either required or entitled to retain then you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information if it reasonable to do so.

5. Notification of the Collection of Personal Information (APP 5)

At or before the time (or, if not practicable, as soon as practicable after) we collect your personal information, we will notify you of:

Our identity and contact details;
The purpose of collection;
The types of entities we may disclose it to;
Whether the information will be disclosed overseas and to whom;
The consequences if the information is not collected; and
Your rights to access and correct your information.

6. Use or Disclosure of Personal Information (APP 6)

We only use or disclose your personal information for the primary purpose for which it was collected, for a related secondary purpose (where you would reasonably expect us to do so), or where otherwise permitted by law. If we collect information from an eToro Entity we will be taken to have collected for the purpose it was collected by the eToro Entity.

Use of Information

We use the information we collect to provide, maintain, and improve the Services, such as to administer, verify and maintain your account, to provide the Services you request and customise your experience with us. We also use the information we collect to:

carry out our obligations owed to you;
comply with our regulatory and other legal obligations;
monitor/access any content you post;
administer transactions including deposits, chargebacks and payments;
monitor trading activity on eToro, including by detecting inconsistencies in payments and trades and looking out for potentially illegal activities;
determine whether a payment method is being abused;
compile statistical analysis of the pages of our platform and websites;
monitor and analyse our business;
investigate and to manage enquiries, disputes and legal proceedings and to comply with court orders, mandatory dispute resolution determinations and mandatory government authority or law enforcement orders or directions;
participate in crime prevention, legal and regulatory compliance and to assist regulatory, cybercrime, data and information protection agencies and police with their inquiries and enforcement, even if not compelled to do so;
develop and market other products and services; and
transfer or assign any of the rights or liabilities of eToro.

Usage and Automatically Collected Information

When you access or use our Services, we automatically collect information about you (the type of information depends on the Site you are using), including:

Financial Information: We collect financial information related to your use of the Services, including information you provide to us or that we collect from public sources.
Log Information: We collect log information about your use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, any other network identifiers, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Activities on the Site: We collect records of activities on the Site, including, any content you post, your eToro Account details, the time, value and currency of any deposit, withdrawal, or transaction made and the payment method.
Location Information: In accordance with your device permissions, we may collect information about the geo-location of your device.
Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. You can find out more about eToro’s use of cookies and similar technologies in our Cookie Policy.

7. Direct Marketing (APP 7)

We use your personal information that we have collected from you to provide you with information about products and services which we consider may be of interest to you. We may use your personal information collected by others with your consent or where obtaining consent is impracticable.

You may opt out of receiving promotional emails or text messages from eToro by following the instructions in those emails or text messages or by visiting the “Notifications” tab in the “Settings” menu on our platform. If you opt out, we may still send you non-promotional emails, such as service messages about your eToro Account or our ongoing business relationship.

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

8. Cross-border Disclosure of Personal Information (APP 8)

Some of your personal information may be disclosed to other eToro Entities. Where this occurs, we take reasonable steps to ensure those recipients do not breach the APPs, including through the use of contractual clauses that offer comparable protection. These entities may be located in Australia or overseas. Recipients of your personal information may be located in the United Kingdom, Cyprus, Seychelles, Israel, United States, Malta, Germany and the United Arab Emirates.

Sharing of Information

We will not share the personal information we hold about you except in the following circumstances:

between and among the eToro entity, eToro and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
with professional advisors, vendors, consultants, and other service providers, such as payment service providers, IT hosting companies, banks, other financial institutions and credit reporting/reference agencies who need access to such information to carry out work on our behalf;
in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of eToro by another company;
disclosure in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of eToro or others; or.
where we have your consent. For example, if you use the “eToro Connect” feature, we will get your permission before sharing your personal information with a third party.

Information We Collect from Other Sources

We may collect personal information about you from third party entities when we seek to verify your identity as part of our regulatory requirements. This may include, for example, identity verification agencies and similar bodies.

We may also collect information about you from third parties, when you use or connect to eToro by or through a third party platform, such as Facebook or another site, you allow us to access and/or collect certain information from your third party platform profile/account as permitted by the terms of the agreement and your privacy settings with the third party platform.

Some of the information we collect from you on installation of the mobile app will be shared by us with vendors and other service providers who are engaged by, or working with, us in connection with operating and analysing the Services we provide to you.

Social Sharing Features

If you have elected to use one of our applications provided via social networks (such as Facebook, etc.), our application will be granted access to your social network account general information which includes your name and username in the social network, profile picture, gender, networks, user ID, list of friends, and any other information you have permitted to be shared depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements about our products and services on our behalf across the web and in mobile applications. This may involve cookies and other technologies to collect information about your use of the Services. This information may be used by eToro to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services, and better understand your online activity in connection with the Services. Please refer to our Cookie Policy for more information about the cookies involved and the process of consenting or refusing cookies.

eToro Social Trading Platform

eToro provides a real-time social trading platform which integrates rich community and social characteristics into the trading platform. As part of the eToro traders’ network, traders who choose to be part of the community share their strategies and performance with the community. The amount traded is never publicly disclosed and all these traders have expressly agreed to be part of the network and share their strategies and performance.

By downloading, installing, and accessing the eToro Services related to the trading platform, you consent to, agree with, and acknowledge that the following information and content shall be considered non-confidential and non-proprietary (except for your personal data as detailed below), collectively referred to as the “Content,” and may be publicly displayed on the Site: your username and full name, picture/avatar (if provided), state of residence, gender, networks, list of followers and users you copy or follow, trade-related statistics, and any other content that facilitates user interaction. This includes, but is not limited to, network statuses, posts, blogs, comments, feedback, “likes,” and any other information you provide via the Site, email, chat, fax, telephone, or any other means.

9. Adoption, Use or Disclosure of Government Identifiers (APP 9)

We do not adopt government-related identifiers (e.g. TFNs) as our own identifiers and only use such identifiers where required by law.

10. Quality of Personal Information (APP 10)

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. You can update your information through your eToro account.

11. Security of Personal Information (APP 11)

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes data encryption, access controls, and secure storage.

12. Access to Personal Information (APP 12)

You may request access to your personal information by contacting us. We will respond to your request within a reasonable period and free of charge.

13. Correction of Personal Information (APP 13)

If you believe your information is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request a correction. We will take reasonable steps to ensure the correction is made promptly.

Your Choices and Rights

You have certain rights and protections under the law regarding the processing of your personal data. For example, you have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format. There are limits to such rights where they apply and in certain circumstances we may not be required or able to meet your request, or meet your request in part.

Legal Basis for Processing: For transparency purposes (where relevant under data protection legislation applicable to our processing of your personal information) we process your personal data on the following legal grounds:

Entering into and Performing the Contract with You: If you have an eToro Account or have registered on the Site or for the Services, our legal basis for processing your personal information is that it is necessary for the performance of the relevant eToro Entity’s terms and conditions, terms of business and/or terms of use, and to provide the requested service to you. With respect to an eToro Account, this includes facilitating access to our platform, processing payments and executing trades.

For other Justifiable Grounds, including Legal Obligation and Legitimate Interests: We process your personal information where necessary for eToro to comply with legal and regulatory obligations we are under, and also where it is necessary for legitimate interests we have in conducting our business (or the legitimate interests of our partners in complying with their legal obligations), balanced against the rights of our customers, like you. These include without limitation:

Learning about your interests and preferences to contact you with information that is relevant to you and helping us target marketing communications and advertisements for our products and services so that they are more relevant to you.
Using your pseudonymised details to show you advertising for our products and services on social media platforms, such as Facebook or via other third-party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data.
Analysing and continually improving the Site and the Services and helping us pilot test versions of the Site internally to develop new features and ensure the efficient running of eToro’s Services.
Detecting and reducing fraud and credit risk.

Data Subject Requests

You have the right to access personal data we hold about you and to ask that your personal data be updated, corrected, erased, or transferred. You also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may reach us via the Customer Service Center, by email at privacy@etoro.com. or in writing and send it to Level 3, 60 Castlereagh St., Sydney NSW 2000. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

If you are interested in exercising any of these rights (or confirming if they apply to our processing of your personal data), you can log into your account or contact us. If you have a concern about our processing of personal data that we are not able to resolve, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or the relevant data protection supervisory authority where you reside. As noted above, even where such rights apply, they are subject to limits. This means that, in certain circumstances, we may not be required or able to meet your request, or we may only meet your request in part.

Use of Artificial Intelligence (AI)

We may use AI or automated systems for purposes such as:

Personalising your user experience;
Detecting fraud and suspicious activity;
Assessing credit or risk profiles.

Where these systems are used in ways that may materially affect you, we:

Inform you of the use of automation;
Ensure human oversight is maintained; and
Allow you to request more information or a manual review of decisions.

How to Contact Us or Make a Complaint

If you have questions about this Policy or wish to make a privacy complaint, please contact:

Privacy Officer
Email: privacy@etoro.com
Customer Service: https://www.etoro.com/customer-service/

If you contact us by email, post or use another function offered by eToro, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise. Please note that we record and retain all telephone calls and other communications with us and may use it in our dealings with you, including any dispute resolution or legal proceedings.

We will respond to all complaints in writing and investigate any issues raised. If you are not satisfied with our response, you may be able to lodge a complaint with the Australian Financial Complaints Authority, our independent external dispute resolution scheme. You can contact AFCA at:

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

If you are still not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Policy

We may amend this Policy from time to time. The current version will always be available on our website.

This revised Policy is intended to apply specifically to individuals located in Australia and is to be read in conjunction with other jurisdiction-specific privacy terms where applicable.

You may request a copy in an alternative format, including hard copy, by contacting our Privacy Officer. If you require assistance due to a disability or language barrier, please let us know and we will make reasonable efforts to provide the policy in a format that meets your needs.