Customer Service Representative German speaker

description

DESCRIPTION

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.

What will you be doing?

  • Provide first level support to the company’s clients through various channels.
  • Receive requests for assistance and support and respond with the utmost professionalism and empathy according to the company’s guidelines.
  • Represent the company and product at the highest level and provide a “WOW” professional and service experience 

REQUIREMENTS

  • Detail oriented and quality focus
  • Ability to Communicate Clearly With the Customer
  • Excellent communication and presentation skills
  • Empathy: The Key to Customer Success
  • Ability to multitask, prioritize and manage time effectively
  • Fluent or Native German
  • Good English skills 
  • Be a real team player
  • Have high motivation to succeed and contribute 

Nice to Have:

  • Have a basic understanding of the financial markets
  • Have experience working in customer service



 

requirements
Germany office
location
Customer Service
department
APPLY FOR THIS POSITION