Customer Service Representative German speaker
eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.
What will you be doing?
- Provide first level support to the company’s clients through various channels.
- Receive requests for assistance and support and respond with the utmost professionalism and empathy according to the company’s guidelines.
- Represent the company and product at the highest level and provide a “WOW” professional and service experience
- Detail oriented and quality focus
- Ability to Communicate Clearly With the Customer
- Excellent communication and presentation skills
- Empathy: The Key to Customer Success
- Ability to multitask, prioritize and manage time effectively
- Fluent or Native German
- Good English skills
- Be a real team player
- Have high motivation to succeed and contribute
Nice to Have:
- Have a basic understanding of the financial markets
- Have experience working in customer service