Operations Analyst

description

Operations Analyst - Etoro Money -  UK Malta and Cyprus 

We are looking for our Operations Analyst. This requires collaboration with internal interdisciplinary teams to coordinate card operations across the entire support life cycle.  To achieve this you need to be amicable, be able to communicate with multiple teams of different disciplines,  have an innate sense of ownership, be data driven and leave nothing to chance. You are a self-starter who can work independently as well as lead directly and adjacent teams until issues are resolved and new processes and initiatives materialize.

Responsibilities: monitor, operate, initiate, improve

  • Manage end to end execution of debit card-related operational processes including monitoring and analysis of business services, reconciliation,abuse investigations, service updates and more! 
  • Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational
  • Cooperate and sync with multi-disciplinary teams including AML, Finance, Compliance, Customer service, R&D, product, third parties across all operational aspects and proposed improvements
  • Participate in designing the operational aspects of business processes and assist in their implementation
  • Initiate and document processes to constantly improve the efficiency and quality of card operations
  • Troubleshooting of any failures and managing exclusions related to the the following
  • Order Card
  • Issue Card
  • Send / Dispatch Card
  • Activate Card
  • Physical Card Inventory Management.
  • Troubleshooting of any failures and managing exclusions related to the the following
  • POS Transactions
  • Load / Unload and Balance transfers
  • Balance Adjustments
  • Faster Payments
  • BACS payments
  • Direct Debit
  • SEPA Credit, Instant and Direct Debit
  • Cross Border payments
  • Generate, manages and reviews multiple operation information reports including but not limited to the following
  • Daily Card and Account transactions Reports
  • Daily Payment Reports
  • Daily BACS & Direct Debit Reports for both UK and EEA
  • Daily Card Holder reports
  • Daily chargeback and complaints report
  • Daily Card stock inventory reports
  • Daily Card dispatch tracking report where applicable.

requirements

Qualifications

  • Should have 1 to 2 year experience in Banking enabled Debit Card program operations in the UK & EEA, preferably for Visa. 
  • Excellent written and verbal communication skills with both business, operational and technical teams

 

It will help if you have

  • B.S/B/A in financially related fields
  • Understanding of financial related processes including reconciliation, AML, risk and abuse issues,  financial compliance issues 
  • Understanding of BI dashboard and reports initiation and definition 
  • Familiarity with MS Office and G-Suite applications.
Malta Office
location
Operations
department
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