Customer Service AML

description

eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.

Responsibilities

  • Be an effective bridge between company and clients
  • Interact with internal and external clients through both written and verbal communication
  • Keep vigilance regarding company's compliance with Cyprus and Global regulations
  • Follow and apply the internal procedures and controls relevant to the prevention of money laundering and terrorist financing
  • Apply the AML Monitoring Alerts the company has in place in line with the relevant regulatory templates
  • Communicate on a daily basis with the AML Department to ensure smooth application of the AML Monitoring procedures
  • Review and Monitor client accounts to ensure compliance with the AML Directives and Regulatory regimes
  • Identify and handle any suspicious client activity related to Money Laundering and Terrorist Financing
requirements
  • Must be already living in Cyprus - this is not a relocation position
  • English at a high level (read, speech and written)
  • Additional languages (German) – Advantage
  • Previous experience in Customer Service, Back Office or Compliance
  • Strong communication and analysis skills; must be able to identify and handle AML suspicious activities
  • Customer focus and positive attitude - Service orientation
  • Former experience in a regulated company - an advantage
  • Team player with ability to work independently
  • Ability to thrive under pressure and rise to the occasion
  • Able to work with frequent change and varying degrees of workload
Cyprus Office
location
Customer Service
department
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