eToro customer service. THE PEOPLE BEHIND THE PLATFORM
Get support that speaks your language. Fast, professional, and human.
Need help now? Visit our Help Center or Start a Live Chat.
Who we are
Who we are
- 250+ support agents across 7 countries (Cyprus, Germany, Israel, Philippines, Romania, Singapore, USA)
- Available 24/6, across multiple time zones
- Support in 7+ languages, including English, Spanish, Italian, German, Arabic, French, and Romanian
- Assisting over 40 million registered users
Our global reach
Our global reach
- 32,000+ chats, cases, and calls every month
- 1300+ clients supported daily
- 23,000+ account verifications processed weekly
- Users from 250+ countries and regions
What we handle
Our team covers a wide range of issues, from basic queries to complex account matters:
Account & access support
- Platform navigation, login issues, password resets
- KYC documentation and account verification
- Withdrawals and payment processing
Trading & execution
- Market execution issues
- Clarifying trading terms and performance
- Platform-specific questions
Technical issues
- Mobile app and desktop troubleshooting
- Glitches, bugs, or data sync concerns
Special cases & Escalations
- Temporary account blocks
- Security reviews and resolution
- Dedicated team for escalated or sensitive issues
How we do it
Every interaction with our team is powered by deep knowledge and real empathy. Here’s how we ensure high-quality support:
Training that builds experts
- Internal onboarding paths tailored to each support role
- Regular upskilling on platform features, compliance, and communication
- Real-time coaching tools for tone, accuracy, and resolution speed
Quality checks that go deeper
- Our QC team audits chats, emails, and calls daily
- Feedback loops to reinforce what works and improve what doesn’t
- High satisfaction scores from regular client feedback cycles
“We don’t just train people — we grow experts.”
– eToro Training Team
Human + tech = Faster answers
Human + tech = Faster answers
- Live chat + Tori AI assistant* for immediate help
- Smart routing connects you to the right person the first time
- Omnichannel support for consistent experience on desktop, mobile, and our Help Center
* Tori is an AI tool for informational purposes only; its responses may be inaccurate or incomplete and should not be considered investment advice. Not available in all regions.
Still need help?
Let’s talk. Our team is here to help you get back to trading with peace of mind.