If you notice any unusual activity in your account or suspect a potential scam, please contact eToro Customer Service immediately
What is fraud and how does it work?
Fraud is when criminals use deception to steal your money, gain access to your account, or obtain sensitive information. They may impersonate trusted brands, create false urgency, or persuade you to move conversations and payments outside official channels.
Card fraud occurs when criminals gain access to your credit or debit card details and use them to make unauthorised transactions.
Account takeover fraud happens when a fraudster gets access to your bank account or other financial accounts without your permission. They might use stolen login details or personal information to take control of your account, change your details, and make unauthorised transactions. To protect yourself use strong, unique passwords, enable two-factor authentication, and regularly check your account for any strange activity. If you notice anything unusual, contact your bank right away to secure your account.
Identity fraud happens when someone steals your personal information, such as your name, address, or bank details and uses it to pretend to be you. They may use your information to open bank accounts, take out loans, or make purchases without your permission.
Phishing, smishing and fishing are common types of scams where fraudsters impersonate trusted organisations to trick individuals into sharing sensitive information or transferring funds.
These scams can appear through fake emails, websites, text messages (SMS), phone calls or messaging apps, and often create a sense of urgency to pressure victims into revealing information they would normally keep private, such as login details, one-time passcodes or payment information.
How to spot a phishing attempt
eToro has a verified WhatsApp Business account, which our representatives may use to contact clients in certain circumstances. However, eToro will never:
- Ask you to share sensitive information (such as passwords, security codes or account details) via WhatsApp or any other messaging platform
- Request payments, transfers or account access through messaging apps
- Contact you via third parties regarding your account, only official eToro representatives will reach out to you
How to protect yourself
- Never share personal details, account information or security credentials with anyone who contacts you unexpectedly
- Be cautious of links, especially from unknown or unsolicited sources
- Avoid clicking on links that ask you to log in or download software, as these may be used to install malware or steal your information
- If something doesn’t feel right, stop and verify the communication through official eToro channels.
Common online scams
A scam is when a criminal (who often appears trustworthy) convinces you that they are a genuine person or company so you may send money or share information with them. Here are some examples:
Investment scams are fraudulent schemes where scammers promise high returns on investments to trick you into giving them your money. They often claim the investment is low-risk or offer unrealistic profits in a short amount of time. Once you invest, the scammer may disappear, and you could lose all your money.
To protect yourself:
- Be cautious of investment offers that seem too good to be true or that guarantee profits.
- Be wary of anyone contacting you unexpectedly about investment opportunities, especially through social media, messaging apps, or phone calls.
- If you’re unsure about an investment opportunity, take the time to research it independently and, if necessary, seek professional guidance before making a decision.
Scammers impersonate eToro using cloned websites or fake emails to trick retail investors into depositing funds into fraudulent accounts.
What to look for:
- Scammers often use social media platforms such as Telegram, Reddit, or Facebook to promote fake trading strategies, signal groups, or even direct traders to fraudulent platforms.
- Cold-callers or aggressive marketers pressure retail traders into buying stocks or other assets, often tied to worthless or fraudulent companies. These callers often present themselves as brokers from credible firms.
- Scammers often present opportunities in stocks, bonds, or commodities, appearing as legitimate offers. Investment scams promise high returns with little risk to entice victims into fraudulent schemes.
- Victims may be asked to transfer money for non-existent investments, losing their funds entirely. Always verify the credentials of financial advisors and avoid unregulated platforms or unsolicited investment offers.
Job scams are fake job offers designed to trick people into giving away personal information or money. Scammers might pretend to be from a real company and offer you a job that seems too good to be true. They might ask for personal details, such as your bank account information, or even ask for payment upfront for training or equipment.
To avoid job scams:
- Be cautious of job offers you didn’t apply for, especially if they ask for money or personal information right away.
- Always research the company and verify the job offer before sharing any details.
- If something feels off, it’s best to stay safe and avoid it.
Scammers may pose as a new romance partner, but may in fact be targeting victims into sending them money.
Watch out for:
- Be cautious of people you’ve only met online who quickly profess love or ask for financial assistance.
- They may claim to need funds for emergencies, travel, or other personal reasons.
- Always question sudden financial requests, and avoid sending money to someone you’ve never met in person.
Voice cloning scams use artificial intelligence to replicate someone’s voice, often a trusted friend or family member. Fraudsters may use the cloned voice to request urgent financial assistance, such as transferring money or providing sensitive information.
How to protect yourself:
- If you receive an unexpected call from a loved one asking for money, verify their identity through other means before taking any action.
- Ask them a question only they would know the answer to, e.g., tell me what my favourite takeaway was back when we were at college.
Cryptocurrency scams exploit the growing popularity of digital currencies. Fraudsters may create fake crypto exchanges, promote fraudulent initial coin offerings (ICOs), or offer “guaranteed” returns on crypto investments.
How to stay safe:
- Be cautious of anyone asking for payments in cryptocurrency or promising high, risk-free returns.
- Only use reputable exchanges and wallets, and avoid unverified crypto schemes.
How to Identify Official eToro Communications
Please note that these are the only official channels eToro will use to contact you:
- Verified eToro email addresses – eToro will only send emails from official domains (e.g. @etoro.com). We will never contact you from personal or unofficial addresses.
- In-app notifications and pop-ups – Any messages, alerts, or updates from eToro will always appear within the official eToro platform or mobile app.
- Verified social media accounts – Updates and announcements are only shared via eToro’s verified social media profiles (look for the blue checkmark).
Important: eToro will never contact you through Telegram or personal social media platforms.
In some cases, eToro Account Managers may reach out via our official WhatsApp channel, but this communication is limited to clients who have an assigned Account Manager. If you’re contacted via WhatsApp and do not have an Account Manager relationship with eToro, please treat the message as suspicious and report it immediately via our live chat service.
Look for the signs
At eToro, security for our clients is a top priority. Stay alert, and always treat transactions or transfers to new people, merchants, or companies with caution. Here are a few things to ask yourself:




If you are ever in doubt as to whether a communication is from us or witness any other suspicious activity on the eToro platform, please do not hesitate to contact us.
Top tips to protect yourself from scams

Be cautious when receiving calls or messages requesting account information or money transfers.

Never provide sensitive information over the phone, such as passwords (including OTPs), PINs, and account details.

Avoid downloading additional apps or logging into accounts at the request of unknown callers.

Verify the identity of callers by reaching out to official customer support channels. At eToro, this is done by opening a ticket.
When it comes to making any decisions about the movement of your money, exercise caution. If account details are unknown, don’t transfer money, even if you’ve been told that it’s a new “safe account” created just for you.
What can I do if I’ve fallen victim to a scam?

Stop all communication with the fraudster.

Contact us immediately via our official support channels.

Report the scam to your local law enforcement or cybercrime agency.

If your country has a financial regulator, inform them as well.
If you’ve been scammed, act quickly. Report the incident to the relevant authorities, contact your bank to secure your funds, and inform law enforcement so the case can be investigated. For further guidance and emotional support, reach out to your local consumer protection or victim support organisation.
Check Who You’re Paying
Fraudsters may impersonate legitimate financial firms by phone, social media, text messages, or emails. Before making a payment or sharing personal or financial information, consumers are encouraged to use the free Firm Checker provided by the Financial Conduct Authority (FCA) to check whether the firm is authorised with the appropriate permissions to provide financial services, and that the contact details match those listed on the FCA register.